Is it possible to separate comments, whether from an original comments or from two merged conversations?
Hi there! It’s not possible to differentiate comments from their original source if a conversation has been merged.
Would you be able to share a bit more info on your workflow here? Happy to explore possible workarounds once I have a bit more context.
That’s correct. I have submitted a developer request to consider this challenge.
In our instance, we deal with multiple emails regarding the same topic or subject but come in at different times, with different subjects, etc.. We have experienced accidental merges to different conversations that have extensive commenting. This poses a challenge after separating the accidentally merged emails since the comments do not transfer over with the original email they were attached to.
Mahalo,
Daniel
Wait a minute! You separate merged emails? How is this possible?
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