Plugin: get ticket id from context

4 replies
264 views

Is it possible to get Ticket data from the context (singleConversation) via the plugin SDK?

Community Manager

You are correct, this is not available via the plugin SDK. However, I’m talking with the Product and Engineering teams so they can evaluate adding it. For now, the best option is to obtain it from the Core API as you’ve done.

Javier - Front Developer Relations

jason

Fronteer

Yes - plenty of conversation about the conversation being viewed will be accessible, either in the context object itself, or via Plugin SDK methods.

Is there something specific you’re trying to access?

Javier - Developer Relations

Community Manager

@jason I believe @NPdevs is asking about the new ticket statuses available through the Core API. I’m double-checking whether there is a plan to add this to the Plugin SDK.

Javier - Front Developer Relations

NPdevsAuthor

Helper

I was specifically looking for Ticket ID (and possibly status), but I don’t think this is available via the plugin SDK.

Instead I found it via Core API’s conversation endpoint (https://api2.frontapp.com/conversations/[cnv_id])

"ticket_ids": [
	"DEV-4"
]

Javier - Developer RelationsAnswer

Community Manager

You are correct, this is not available via the plugin SDK. However, I’m talking with the Product and Engineering teams so they can evaluate adding it. For now, the best option is to obtain it from the Core API as you’ve done.

Javier - Front Developer Relations

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