Is it possible to get Ticket data from the context (singleConversation) via the plugin SDK?
Solved
Plugin: get ticket id from context
+2Best answer by Javier - Developer Relations
You are correct, this is not available via the plugin SDK. However, I’m talking with the Product and Engineering teams so they can evaluate adding it. For now, the best option is to obtain it from the Core API as you’ve done.
+8Yes - plenty of conversation about the conversation being viewed will be accessible, either in the context object itself, or via Plugin SDK methods.
Is there something specific you’re trying to access?
+9
+2I was specifically looking for Ticket ID (and possibly status), but I don’t think this is available via the plugin SDK.
Instead I found it via Core API’s conversation endpoint (https://api2.frontapp.com/conversations/[cnv_id])
"ticket_ids": [
"DEV-4"
]
+9You are correct, this is not available via the plugin SDK. However, I’m talking with the Product and Engineering teams so they can evaluate adding it. For now, the best option is to obtain it from the Core API as you’ve done.
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