You can now manage ticket statuses through the Core API. Front released ticketing a couple months ago, which you can now access via the API if your company has the ticketing feature enabled.
The following is a summary of the new ticketing functionality available in the Core API:
- Conversation responses return
status_id
,status_category
, andticket_ids
fields. - Search for conversations in the open, waiting, or resolved ticketing statuses via the
is
operator. - Use ticketing filters in the
q
query string parameter when listing conversations. - Access new Statuses API routes:
- Update the
status_id
of a conversation. - Update conversation reminders with a waiting
status_id
.