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Chat Widget Placement

  • 3 May 2024
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I have a few questions about the chat widget:

  1. Is it possible to swap out the current icon for one of our own?
  2. Is it possible to have customize the icon and have the ability to show/hide, move the chat bubble around or only show it on specific pages?

Thank you!

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Best answer by jason 3 May 2024, 18:12

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1. Is it possible to swap out the current icon for one of our own?

This is not supported natively, but you can choose to hide the chat widget and display your own icon, then use the chat SDK API to open the chat widget on a click event on your icon. 

See https://dev.frontapp.com/docs/chat-sdk-reference#frontchatshow 

 

2. Is it possible to have customize the icon and have the ability to show/hide, move the chat bubble around or only show it on specific pages?

The chat settings page offers placement in the bottom left or bottom right side of the page. It sits statically on the page and can not be moved. 

You can control which pages it is shown on using Javascript - just have logic wrapping your init call to decide if this is a page it should be shown on. 

 

I hope that helps!

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