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XpertAndrew
XpertAndrew
Conversationalist
September 27, 2025
Solved

Want to integrate Airtable via Sidebar. Looking for help and/or a Dev partner

  • September 27, 2025
  • 5 replies
  • 360 views

Hello, 

We are a mortgage company using Front for our funding teams communication with loan officers, warehouse banks, title companies etc. 

Our primary tools we use are Airtable and make.com. 

My end goal is:

When the initial contact point occurs, associate the conversation and the airtable record together by housing the convID in Airtable and the Airtable recordID as a custom object I assume?

Have a sidebar plugin that users can open up and it show information about the Airtable record associated with the current conversation, 

Be able to make small updates to statuses etc in Airtable from inside the plugin. 


Is there any recommended ways to go about this? Whether it be instructions or just links to highly rated partners?

Thank you!

 
Best answer by raymond_ching

Hi Andrew, happy to help here!

If your end goal is to create a plugin where you can access the Airtable record and update it as needed, then you can take a look at our Plugin SDK here: https://dev.frontapp.com/docs/plugin-overview. That’ll provide relevant information as to how to create a plugin in Front.

That being said, this also sounds like a good candidate to use application requests with. Using application requests, you can make updates to external systems automatically using rules or macros within Front, which can reduce how often an agent needs to reference that external syste,.

Long story short what you’re looking for should be possible within Front, and please let me know if there’s anything else I can help with or elaborate on!

 

And as Javier mentions below, you can also use our Professional Services team
 

 

5 replies

R
raymond_chingAnswer
Fronteer
September 29, 2025

Hi Andrew, happy to help here!

If your end goal is to create a plugin where you can access the Airtable record and update it as needed, then you can take a look at our Plugin SDK here: https://dev.frontapp.com/docs/plugin-overview. That’ll provide relevant information as to how to create a plugin in Front.

That being said, this also sounds like a good candidate to use application requests with. Using application requests, you can make updates to external systems automatically using rules or macros within Front, which can reduce how often an agent needs to reference that external syste,.

Long story short what you’re looking for should be possible within Front, and please let me know if there’s anything else I can help with or elaborate on!

 

And as Javier mentions below, you can also use our Professional Services team
 

 

    Javier - Developer Relations
    Javier - Developer Relations
    Community Manager
    September 30, 2025

    ​@XpertAndrew Our Professional Services team can also build something custom for you:
     

     

    Javier - Front Developer Relations
    XpertAndrew
    XpertAndrewAuthor
    Conversationalist
    September 30, 2025

    Hi ​@Javier - Developer Relations Can you link me the best way to get in contact with the Professional Services Team? I feel like something similiar to what I am looking for would be extremely quick and easy for a knowledgeable team.

     
    Javier - Developer Relations
    Javier - Developer Relations
    Community Manager
    September 30, 2025

    Hey ​@XpertAndrew you can email proserve@front.com to schedule a complementary consultation with our team.

    Javier - Front Developer Relations
    XpertAndrew
    XpertAndrewAuthor
    Conversationalist
    September 30, 2025

    @javier

    Thank you!

     
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