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Developer Q&A

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190 Topics
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190 Topics

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steveRookie

asked in Developer Q&A

404 for newly imported message?

I’m successfully creating new conversations by posting `/inboxes/inb_1234/imported_messages` endpont. it returns something like:{ conversation_reference: '...', message_uid: 'abcdefg88fbc88046053ecd6e319', status: 'accepted' } I want the conversation id from that so I can add links etc. So I’m passing the message_uid to messages as so:curl --request GET \ --url https://api2.frontapp.com/messages/alt:uid:abcdefg88fbc88046053ecd6e319 \ --header 'accept: application/json' \ --header 'authorization: Bearer <token>but that returns: { "_error": { "status": 404, "title": "Not found" }} What am I doing wrong?

2 months ago

jimConversationalist

asked in Developer Q&A

wesamConversationalist

asked in Developer Q&A

Add custom message to a conversation

I am using the custom channels API to add receive custom messageshttps://dev.frontapp.com/reference/post_channels-channel-id-incoming-messages How do I add the new custom message to an existing conversation? The metadata.thread_ref seems to be independent from the conversation ids.E.g. I added a custom message and pass“metadata”: { “thread_ref”: “cnv_#####” }doesn’t add the new message to that conversation and instead creates a new conversation. New messages using the same thread_ref goes under the new created conversation. Thanks

2 months ago

lindsay_rawitscherConversationalist

asked in Developer Q&A

AI with Dynamic Objects

I would love to know if/when NLP and LLMs will be available for dynamic object extraction. Currently the feature is pretty limited by the user providing an exact match, which isn’t great for a white glove customer experience.

2 months ago

timkRookie

asked in Developer Q&A

Can you create a keyboard shortcut for the Block Sender button?

Can we create a shortcut for this to reduce the 2 clicks?This is a killer feature. No email client has this at this time.

2 months ago

lindsay_rawitscherConversationalist

asked in Developer Q&A

How to build reliable sidebar applications

I am having trouble finding any documentation about what can be embedded/displayed in a sidebar app. I have built simple github hosted sites but find that the front sidebar is not responsive, so I have to actually hardcode the screen dimensions. Are there any documents or parameters people have found for these custom sidebar plugins?

2 months ago

benwaEnthusiast

asked in Developer Q&A

Same page_token in search endpoint

Hello,I have using the search endpoint for conversations in a script for several weeks but I have a recent problem with the page_token that seems to be the same at each response.So my script is running in a loop and don’t stop anymore.Have you changed anything in your page_token generation ?Has someone have the same problem?Thank you for your help

2 months ago

wesamConversationalist

asked in Developer Q&A

Merge conversations or move messages to different conversation via API

Hi,I am building a custom channel that handles group mms and I need to either merge conversations or move messages on to a different conversations via API.For example, a user on front app composes a new message, but we already have a conversations id internally for the participants. We want that message to be added to the conversation id that we had instead of creating a new conversation. I am returning the “thread_ref” with the correct id, but it doesn’t seem to move the message to the original conversation or merge them. This is the same behavior for native SMS messages (when sending a new sms message via API, a new conversation is initially added, but than the message moves to the correct conversation). Thanks

2 months ago

SamHEnthusiast

asked in Developer Q&A

Voice Messages

When will there be an option to send voice messages within Front?

2 months ago

szymonRookie

asked in Developer Q&A

Forbidden

I’ve tried to send new message reply with signature via API:POST https://api2.frontapp.com/conversations/cnv_xyz/messages However I’ve got an error like this:{ "_error": { "status": 403, "title": "Forbidden", "message": "This agent is not allowed to read the \"signature\" with ID: \"1234567\"" }}So I tried to list signatures of my account like this:GET https://api2.frontapp.com/teammates/tea_xyz/signatures/But I’ve got something similar{ "_error": { "status": 403, "title": "Forbidden", "message": "You do not have access to the resources of this teammate." }}What should I do in order to send message with signature?Where should I add some rights/permission?

2 months ago

isaacConversationalist

asked in Developer Q&A

Listing Conversations since a specific date

Hi! My company has a use case to list conversations in a specific inbox that have been created since a specific, dynamic, timestamp. Ex: we want to list all new conversations in an inbox that have been created within the last 30 minutes. So far, we’ve been attempting to use the list conversations endpoint, and newly created search endpoint, without success. Each time, it seems the Front API is returning a much larger timeframe of conversations within the inbox. Here’s the API request we’re currently using: https://api2.frontapp.com/conversations/search/inbox:XYZ after:1694445506?limit=100 Has anyone had success here? Would love to hear if there’s a better way!

2 months ago

natalieConversationalist

asked in Developer Q&A

Partnering with Front when your Integration is neither a Channel nor a Plugin

Hi there, I have just written an integration that interfaces with the core API and I am beginning the process of trying to get it listed in the integrations marketplace. However, I am slightly confused by the Airtable form: The “Screenshots” field is required, with the directive to “include at least one screenshot of how the integration appears in Front.” The problem is that our integration does not appear in Front at all. What would you like us to show? What is meant by “Website or landing page url”? Would you like our homepage or the URL that users should go to to start the installation flow?Thanks so much.

2 months ago

TamirbRookie

asked in Developer Q&A

Monitoring reopened conversations

Hi,This is the plugin we're building: https://www.zendesk.com/apps/support/470124/thank-you-gpt/We've been trying to monitor re-opened tickets in front (That were archived and then reopened by the user) however haven't been successful. What'd be the best way to do this?

3 months ago

katieConversationalist

asked in Developer Q&A

How to find existing report_uid for Fetch an analytics report endpoint

I am looking to use the Fetch an analytics report. endpoint to pull in a report that I already have created. However, I am not seeing a way via the API to list out the existing reports so I can locate the report_uid. I also do not see the report_uid in the URL of the UI or listed anywhere else.Can I only fetch analytics reports that I’ve created via the API with the Create a new analytics report. endpoint? Or is it possible to fetch existing analytics reports that were created in the UI?Thank you!

3 months ago

silvanaConversationalist

asked in Developer Q&A

WHATSAPP CONVERSATION

Hello, We recently started working with the Number plugin to send WHATSAPP messages. Is there any way that we can start a conversation on the WHATSAPP channel and add a customer without having to type the whole name or phone number? Typically, when creating emails, we can type the first few letters and suggestions would come up. but not for WHATSAPP conversations

3 months ago

scott_ecosystemRookie

asked in Developer Q&A

Find the id of the user who granted OAuth2 access

I’m currently trying to understand whether there’s a way to determine which user granted the OAuth token I’m using in the request?I’ve found the `API Token Details`, but that appears to only expose company-level information.Could I achieve this by introspecting the JWT claims? (e.g. `sub`?)

3 months ago

peter_at_prelloConversationalist

asked in Developer Q&A

FrontChat Widget init with "CustomFields"

Hi,I don't understand how to use the customFields with the FrontChat widget.When I try and declare them when doing a 'ChatFront init', how can I use them to apply 'Rules' on ma associated Inbox ? Thanks

3 months ago

peter_at_prelloConversationalist

asked in Developer Q&A

Chat widget SDK Documentation

Hi,would it be possible to have a more complete documentation about the "Chat Widget SDK Reference"?Typically, the 'option' object, what are all the possible parameters? Also the events listener, except the "onUnreadChange" listener, what else do we have? Thanks

3 months ago

Tom YuanConversationalist

asked in Developer Q&A

How to generate a conversation link from a `/channels/xxx/incoming_messages` response

Hi, front team, I’m using `/channels/xxx/incoming_messages` API to create custom message to front.I got a response like```{"conversation_reference":"xxx","message_uid":"xxx","status":"accepted"}```how can I generate a link to this conversation, to help to link to the conversation directly from our internal system?Thanks!

3 months ago

natalieConversationalist

asked in Developer Q&A

Application Webhooks for Published Application

I am currently building out an application that I am hoping to get published in the app marketplace. This app relies heavily on Webhooks, and I’m trying to figure out how an application with access to multiple front instances could differentiate between events from each instance. Is there something I’m missing in the documentation?

3 months ago

hilyRookie

asked in Developer Q&A

Unable to authenticate - Application Channel

I’m testing out the postman libraries shared from front.When testing out the Sync Inbound message endpoint, no matter what I do/chnage I get the below error. Anyone else seen this? {"_error": {"status": 401,"title": "Unauthenticated","type": "resource_unavailable","message": "Invalid token"}}

3 months ago

eduardo_pereiraConversationalist

asked in Developer Q&A

Front WebChat connection error

Hi community!So I’ve been going through a POC using the Front webchat and everything worked until I try to identify the user.Once I run the FrontChat(‘identity’, {...}) script, when I try to send a message through the chat I get “Not delivered - connection issues.”If I never identify the user, it works like a charm. (Other scenario) If I run the init with the identity fields I get 400s.Can some help?

3 months ago

Adam WestlandRookie

asked in Developer Q&A

Possible to automatically route Slack direct messages into an inbox?

We regularly receive direct messages to teammates that should have otherwise been directed to a team. Is there any way in the slack integration to connect it on a per-user basis instead of just a public channel?I thought it should be as simple as connecting a new source to a personal front user. I know you can use the more menu in slack and create a new Front conversation which does work but then you can’t reply to it from Front.

3 months ago

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