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Developer Q&A

Ask technical questions about the Front Platform

  • 317 Topics
  • 679 Replies
317 Topics
amberlyb
amberlybEnthusiast
asked in Developer Q&A
Front API & Contacts

Hi! I have a few questions/comments: Is there a way to export Front contacts just from individual Lists or Accounts, rather than the entire contact list only?  Can Front’s AI suggest changes to contact details, such as:When the contact name format is "Last name, First name" and switch them around Suggest the job title in a signature as their description Suggest the phone number in a signature as phone (and allow extensions)From Front’s API, getting contact details returns "handles" which is a list of all emails and phone numbers in one field. It would be great to get emails and phone numbers separately—even better if there was a "primary" email address.Thanks for the help! 

771
jason
4 months ago
K
kevinyConversationalist
asked in Developer Q&A
Async message creation

We want to use channels to support facilitating messaging in our app. At first, it looks like custom channels could work pretty well. The only issue is that when a message is first created by the “Receive custom messages” endpoint, we can’t immediately follow up with a query to get the message and conversation id because the message creation is apparently asynchronous. That would make our implementation more complex because we would have to retain the body of the message on our side in order to play back what was sent by the user while we wait for the message to completely flow through Front’s system. Would this be any different if we used application channels instead of custom channels- is the message creation also async when using the “Sync inbound message” API? Thanks!

1035
justin
4 months ago
zoe
zoeRookie
asked in Developer Q&A
Create new draft API endpoint

Is there an API endpoint that would allow me to create a new draft?

351
justin
4 months ago
Dinesh
DineshRookie
asked in Developer Q&A
Need Help - Pretty Urgent

Hey,We tried setting up a standard email address in Front and when we tried to authenticate using Gmail account. We Receive the following Error.Despite the fact that in google admin console. - Front is added as a trusted app. The error exists. Please do help.

381
justin
4 months ago
JohnW
JohnWSmart Cookie
asked in Developer Q&A
Website Form Submission to a Forms Channel using Gravity Forms

Can Forms Created in Gravity Forms be used with Front’s Forms Channel?  We’re in the process of updating our website.  We currently use Gravity Forms to build forms and collect contact and quote requests.  “Ideally,” we would like to continue to use Gravity Forms, with Front’s “Form Inbox” functionality.  Is it possible to use Gravity Forms with Front’s Forms Channel?Related:  I was surprised neither Gravity Forms nor any other Web Forms solution was present in Front’s Integrations Directory.

783
JohnW
4 months ago
Icarus
IcarusConversationalist
asked in Developer Q&A
How do you actually set the value of a custom Account field?

I’ve added a custom Account field. But it has no value. How do I actually set the value? I can’t find this anywhere, and the documentation says nothing about it.I was under the impression a custom field for the Account itself allows you to set a global field value that can be added into signatures, for example.

595
Andy
5 months ago
xtalitygt
xtalitygtEnthusiast
asked in Developer Q&A
OAuth 403: Unauthorized client

Hey, we’re trying to integrate our analytics platform using OAuth.We’ve created an app and copied correctly the client_id, added the redirect urls in the Oauth page as specified and followed the docs but in the Request authorization step we get: “403: Unauthorized client”What is the meaning of this response, please?

671
jason
5 months ago
ray_holland
ray_hollandRookie
asked in Developer Q&A
API Create conversation with attachments SMS Filename

I’m trying to send a SMS message on a Twilio channel using the API and Postman with a contact card / vcard and it doesn’t appear to play well with attachment files. Or maybe something is missing in the documentation.I get a success response, and the sms comes through with the attachment, however the attachment doesn’t use the name or the file type so the user can’t just tap the attachment to add to contacts.It does show up correctly in the Front UI.From API Response:"attachments": [ { "id": "fil_231iuypv", "url": "https://equipmentshare-com.api.frontapp.com/download/fil_231iuypv", "filename": "vcard.vcf", "content_type": "text/x-vcard", "size": 2238, "metadata": { "is_inline": false } } ], How the message comes through. It shows as a plain text file that you have to download, then rename to open. It should use the name provided from Postman. 

1904
jason
5 months ago
B
brentonpRookie
asked in Developer Q&A
API support for Linked Conversations?

Hi all, How are linked conversations represented in the API? Specifically about talking the new feature from this past November:  There’s a notion of Links in the API, and an ability to connect them to conversations, but that seems to be primarily for external links. Are linked conversations treated as Links in this way, just that they’re internal ones? Would they have a guaranteed/stable “type” field? Or are they accessible/editable in some other way? Thanks!

441
R
5 months ago
farmhand
farmhandRookie
asked in Developer Q&A
2 Channel Limit for Development Account

Front does not support a development sandbox, so we setup a separate Front instance to build our app integration. We are hitting the 2 channel limit on the free plan, so we are not able to test all 3 channels that we support: chat, SMS, and email. Is there a way to get our staging instance upgraded at no cost? Or is there some other way to configure our paid Front instance for use in a staging/development environment?

1221
Javier - Developer Relations
5 months ago
G
gabor_gyRookie
asked in Developer Q&A
Automated assignment and snoozing

Hey everyone, I am in need of some assistance.I am currently working on a feature where once an email is sent, we want to assign a specific user to the conversation and also immediately snooze.The good thing, is that both assignment and snoozing works just fine, but… for some weird reason, the newly snoozed email stays in the ‘Open’ tab of my inbox rather than moving into ‘Snoozed’.  When I scroll to the bottom of the conversation, I can also see an orange notification bubble which does confirm that it has been snoozed ⬇️ Is anyone able to help me with this?Kind Regards,Gabor

1161
cat_apac
6 months ago
gch
gchConversationalist
asked in Developer Q&A
Triggering pre-approved WhatsApp template through the API

Hello everyone, In this thread it states that it is not possible to reply to WhatsApp threads with a mimicked template body:  I was wondering what happens in the following scenarios:   a. If I have pre-approved templates for WhatsApp that I can trigger from the UI. Is there a way to trigger them from the API ?   b. If yes, is there a way to reply with one these templates as a follow up to the users answer through the API ? Thank you for your time. - George  

1192
gch
6 months ago
caseydent
caseydentConversationalist
asked in Developer Q&A
Custom Dashboard Plugin

Hi - As of now, we have a Customer Account plugin (which pulls all the info from our database) which can be accessed via the Side Panel but we’re finding we consistently need to navigate further into the Customer Account in order to action a very common request from our Customers. I would like to know if Front is able to accommodate a custom dashboard plugin that displays the necessary tools to action these very common requests from our Customers. Thank you.

1942
caseydent
6 months ago
kvishwambar
kvishwambarConversationalist
asked in Developer Q&A
Application Webhooks - Are Only Authorized Users' Events Sent?

We have an app added to Front, and many Front clients can install and start using it. I have set up Application Webhooks for this app. For the app to function properly, our clients need to contact us to set up a corresponding account in our system. As part of the setup process, the user would authorize us through the OAuth flow. When we publish the app, we have a concern that a random user might install the app and, because the app has webhooks enabled, we may start receiving events. In the Front documentation, we have seen the following section in the Webhooks chapter:“OAuth is required for published appsIf your webhook is part of an app that you are publishing on our App Store, you must add OAuth to the app so that customers can authorize that Front events be sent to your webhook from their instance.” We want to make sure we understand correctly that only those instances which have authorized the app through OAuth will send events via webhook.Thank you for your assistance. Best regar

551
jason
6 months ago
abdur_siddiqui
abdur_siddiquiConversationalist
asked in Developer Q&A
Replying Emails using Message Template via Front API

Hey team, How can I use front API to reply to emails using templates which I created in Front ?

1351
Maxime Haudebert
6 months ago
abdur_siddiqui
abdur_siddiquiConversationalist
asked in Developer Q&A
How to store image in inbound message to google drive

Hey my goal is to save the attachment in the inbound message and save it in my google drive.When I am using the link “https://api2.frontapp.com/download/fil_2lrutl53”, it’s giving error: {"_error":{"status":401,"title":"Unauthenticated","message":"JSON Web Token error"}}To solve this I am using this API endpoint:https://dev.frontapp.com/reference/download-attachment I am getting below response:  Is there anything I am doing incorrectly. Also if there is any other alternate approach to achieve my goal please do let me know. Thanks

1762
jason
6 months ago
sra
sraConversationalist
asked in Developer Q&A
Create Webhook

I am encountering an issue while testing Webhook integration. Despite following the related documentation, I am unable to successfully create a webhook.To facilitate local testing, I am using ngrok. I have set up a path to receive payloads from the webhook and configured it to return the x_front_challenge, 200, {"Content-Type": "text/plain"} as suggested in the documentation. However, I still receive a "Webhook verification failed" error.Here is the relevant portion of my code:I am not encountering any errors within the function itself, so I suspect the issue may be related to the return statement. Any assistance in resolving this would be greatly appreciated.(I am working on Odoo/Python btw)Thank you. 

632
sra
6 months ago
hector
hectorConversationalist
asked in Developer Q&A
Any way to trigger the typing indicator animation via API

Hello there, I’m not sure if the exposed API has a route that triggers the typing indicator animation seen when typing a messaging in the Chat UI. I’ve seen requests made to `precog/continue/message` that trigger the rendering of the indicator, but I’m not 100% sure. Would love to know if anyone has run into this and how you’ve worked around it. Thanks!

462
hector
6 months ago
H
hrychaniukRookie
asked in Developer Q&A
Passing custom fields through the Form channel

Hello there!Is there any other solution, except for Rules, to update contact custom fields after Form* submission? I need to pass the form’s Extra Fields values to a contact. * - https://help.front.com/en/articles/2024  

2321
R
6 months ago
josula
josulaConversationalist
asked in Developer Q&A
Accounts not syncing with Contacts

When we get a new email with an account we have never seen before and then create the account using the API, why are the contacts not automatically added to this account? We thought that front would sync these automatically based on the email domain? I can see that the account is created and when I select “New Account” I can see the account we created via the API but the contact is not synced. Then in other cases it sometimes works...

1691
justin
6 months ago
josula
josulaConversationalist
asked in Developer Q&A
Upserting Account via SDK => Not Working

Trying to upsert a front account using the sdk. Its (like most of the API I have to say extremely cumbersome). This is my code snippet: async function upsertFrontAccount(validatedAddress: any): Promise<any> {try {return await sdk.createAccount({name: validatedAddress.company || "Unknown Company",domains: [validatedAddress.emailDomain],custom_fields: {Adresse: validatedAddress.address,PLZ: validatedAddress.zip,Stadt: validatedAddress.city,Land: validatedAddress.country || "Germany",Umsatzsteuernummer: validatedAddress.vatId,Website: validatedAddress.url,},});} catch (error) {console.log("ERROR ON UPDATE", error.res);if (error.status === 409) {try {await sdk.updateAccount({account_id: `alt:domain:${validatedAddress.emailDomain}`,},{name: validatedAddress.company || "Unknown Company",domains: [validatedAddress.emailDomain],custom_fields: {Adresse: validatedAddress.address,PLZ: validatedAddress.zip,Stadt: validatedAddress.city,Land: validatedAddress.country || "Germany",Umsatzsteuern

682
justin
6 months ago
M
matthewConversationalist
asked in Developer Q&A
How do you determine "best time to send" from seen history?

Hello, we’d like to learn when the best time is to send emails to various people that we’ve communicated with before. Does anyone have tips or scripts on how to do that?All I can think of is to do the following; any other suggestions?Search for all messages for each email address Iterate through each message: “Get message seen status” (which seems to show only the first seen - not sure if there’s any way to see every time it was seen?) Get the message created_at (date at which the message as been sent or received) Compare “seen” and “created_at” to address Apple mail and similar proxy views (i.e. “seen” within 1 minute of open) Disregard or weigh those lower. Then finally process all that info to somehow figure out the best send time by somehow weighting “first seen” in relation to day/time and frequency across all messages with a person.  Not sure best way to “math that out” so to speak? Does that sound about right or is there any better way to do it, or somehow involve AI if

753
justin
6 months ago
J
jackFronteer
asked in Developer Q&A
Programatically connect email channels to Front

As an admin, can I connect O365 email channels (private inboxes, shared inboxes, and distro lists alike) to Front programmatically through the API without touching the Front UI at all?Use case: a customer is migrating from Gmail to Outlook and making a domain change to all their email addresses, and they’re looking for the best way to reconnect all these channels to Front. If it’s not possible to do this programmatically, will they have to re-connect each channel by hand?

2122
lsneijder
6 months ago
Z
Zun008Rookie
asked in Developer Q&A
App developer

Hey everyone! I'm currently searching for a developer who can assist me in integrating Airable with Front. Any leads or recommendations would be greatly appreciated. Thanks in advance! 🙏

672
Javier - Developer Relations
7 months ago
kvishwambar
kvishwambarConversationalist
asked in Developer Q&A
Assistance with OAuth Flow for Multiple Front Users

Hello Team, We are currently implementing the OAuth flow in our application to support multiple Front users. Our application uses a common redirect URL to receive the OAuth token after the user grants permission. However, we are facing a challenge in identifying to which user's request the token was sent. Could you please advise on how to correctly identify the user associated with each token received through the common redirect URL?Thank you for your assistance. Regards,Karthik Vishwambarkvishwambar@amgine.ai

1255
jason
7 months ago

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