Summary Enable creating and managing comment reactions (emoji reactions) via the Front API, similar to how reactions work in the Front UI.
Current State The Front API currently supports:
- Creating comments on conversations
- Editing existing comments
- Listing comments
However, there's no endpoint to add, remove, or list reactions on comments.
Requested Functionality
POST /comments/{comment_id}/reactions— Add a reaction to a commentDELETE /comments/{comment_id}/reactions/{reaction_id}— Remove a reaction- Include reactions in the comment object when fetching comments
Use Case: AI Agents AI agents that assist support teams need lightweight ways to acknowledge information without adding noise to the conversation thread. Reactions are ideal for this:
- Acknowledgment signals — An AI agent can react with ✅ to indicate it has processed a comment or completed a task, without cluttering the thread with "Got it" messages
- Status indicators — Use 👀 to show the agent is reviewing, 🎯 when action is taken, or ⚠️ to flag something for human review
- Human-in-the-loop workflows — Humans can react to AI-generated comments to approve/reject suggestions, which the agent can then act on
- Reduced notification fatigue — Reactions don't trigger the same notification weight as new comments, keeping threads cleaner
Why This Matters As more teams integrate AI agents into their Front workflows, the ability to communicate through reactions becomes essential for building natural, low-friction collaboration between humans and AI within conversations.
