Webhook Inbound Messages filter for New Conversations only

Question

We are using a front webhook for “all incoming messages” and forward these to our own endpoint. I need to filter out ONLY NEW conversations somehow but it seems quite tricky looking at the webhook payload. We only have a professional account (and wont upgrade to enterprise any time soon). How could I reliably filter out all replies and follow up emails and only keep NEW conversations when processing the webhook event?

raymond_ching · Accepted Answer

Ah, sorry for misunderstanding! Even without company rules, you should be able to create this as a team rule for your workspace, though if you’d like the rule to also work for individual inboxes you’ll need to recreate the rule each time for a teammate as well.

raymond_ching · Answer

Hi there! Is your webhook currently configured using Front’s rule framework? If so, then you can try creating a rule that fires only on “inbound new conversation” and have that rule use a ‘send to webhook’ action to send that event to your webhook. That would likely be the best way to trigger a webhook response only on inbound new conversations!

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