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Wesley
Conversationalist
January 16, 2026
Solved

Collect reference question [application object]

  • January 16, 2026
  • 2 replies
  • 167 views

Hi,

We want to detect order numbers such as PO-123456, PO123456, or PO 123456 in a conversation using an application object. What would the pattern look like? Do I need to create 3 separate application object features?

Best Regards

    Best answer by evano

    Hi Wesley,

    Currently, Front doesn’t support text references with optional patterns like the hyphen, space or lack of either.  You would need to create 3 separate application objects to match each pattern.

    You might want to suggest this feature on the Ideas Community: https://community.front.com/ideas

    -Evan

    2 replies

    E
    evanoAnswer
    Fronteer
    January 16, 2026

    Hi Wesley,

    Currently, Front doesn’t support text references with optional patterns like the hyphen, space or lack of either.  You would need to create 3 separate application objects to match each pattern.

    You might want to suggest this feature on the Ideas Community: https://community.front.com/ideas

    -Evan

    Evan - Lead Technical Support Engineer
    W
    WesleyAuthor
    Conversationalist
    January 19, 2026

    ​@evano thx for your feedback. I’ve created 3 separate features and it works fine. I will also add the suggestion to the feature list.

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