How come we are unable to link anything and everything? I have 2 conversations linked, but I want to link a 3rd conversation with the non-original, but can’t.
Solved
Linked Conversations
Best answer by justin
Hi
Thanks for confirming. Linked conversations use a star topology: one original conversation (the hub) with multiple related conversations (spokes). This keeps navigation simple—you start from the original to see all related conversations—and ensures a clear primary conversation.
With that said, we appreciate you sharing this feedback. It helps us understand how the feature is used and will inform future improvements.
+8Hi
Happy to clarify linked conversation behavior. While my insight into the conversations you are trying to link is limited here, I believe the following is what you may be running into:
It is not possible to link a conversation to another conversation that is already linked to an original conversation. e.g. A child conversation cannot be used as a parent/original in a second linked conversation group.
More on how linked conversations work here: https://help.front.com/en/articles/478144
If there are any additional questions, please let us know!
Correct. That is the issue I am running into.
Why is it not possible to link two child conversations? What is the purpose of having to determine a “parent/original” vs. “child”?
+8Hi
Thanks for confirming. Linked conversations use a star topology: one original conversation (the hub) with multiple related conversations (spokes). This keeps navigation simple—you start from the original to see all related conversations—and ensures a clear primary conversation.
With that said, we appreciate you sharing this feedback. It helps us understand how the feature is used and will inform future improvements.
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