When to post in this forum versus contacting Support

  • 16 December 2022
  • 0 replies

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This forum is the primary way to receive API assistance. Post questions about our APIs and SDKs in this forum.


Posting questions in our Developer Q&A allows other developers to learn from your question and allows the broader developer community to suggest innovative solutions or respond with follow-up questions of their own.


However, there are times when you should contact Front Support instead. These include:

  • Reporting bugs or performance issues
  • When you need changes made to your Front account
  • When you need to share private information to troubleshoot a problem

If your issue does not fall into one of those categories, then please post in this forum. Rest assured our Support Engineers and community gurus will see your question and respond before you know it!

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