New Chatbot steps to better categorize, route and delineate conversations
Chatbots just got three upgrades at once. Now you can build even more dynamic experiences with Front Chat chatbots through:Tag steps that allow you to apply up to 10 tags as a step in your chatbot flow. Use tags to better categorize to power insights and trends, inform routing automation, and help your team prioritize their workload. Branch by keyword steps that allow you to further customize your visitors chatbot experience by identifying up to 60 keywords in an open-ended question and creating new branches for each grouping of keywords. Use keyword branching to create more sophisticated experiences, better organize conversations and more intelligently route messages to the right team member. Auto-archive steps, the last step in any chatbot flow, that you can now set to automatically archive a conversation to better distinguish it from follow-up conversations from the same visitor.Visit our help center article to learn more about using chatbots to create automated experiences for customers and help your team resolve chat conversations faster.