Coming soon, you’ll be able to streamline staffing and ensure all your inboxes are covered with Workforce Management for consistent, quality customer support. With Front’s native Workforce Management add-on you can:

• Streamline scheduling: Build custom recurring shifts with defined inboxes, teammates, and cadence and set specific staffing requirements for each inbox to ensure proper coverage.  
• Stay ahead of coverage gaps: Keep schedules up to date with native time off management and coming soon, Google Calendar syncs. Get complete oversight into staffing and quickly identify coverage gaps with filterable timeline schedule views and coverage gap alerts.
• Improve team productivity: Teammates get full visibility into their upcoming shifts with improved teammate schedule view. You can also automatically route conversations based on shift schedules and workloads, preventing burnout. 

Workforce Management will be available to select beta participants for free during the beta period and $20 per scheduled per person per month at launch. Sign up to join the beta waitlist now.