With our all-new integrated Dialpad experience, you can handle voice calls and SMS in real time alongside emails, live chats, and your other channels — all within Front:
- Real-time call actions: Receive call notifications and place calls right inside your Front inbox (no plug-in required)
- AI call summaries: Get up to speed with recordings and AI-generated call summaries in Front
- Voicemails and transcripts: Listen, comment, and tag teammates on call transcripts and voicemails
- Automatic status sync: Keep agents focused with automatic “busy” status syncs
- SMS error messaging: Instantly see if messages fail to send directly in Front
Learn more about how the new Dialpad integration can elevate your omnichannel support.