What’s New in Front, September 2026: MCP, smarter AI workflows, and service signals

This month’s updates connect Front to your preferred AI assistant, keep AI work moving, and turn customer signals into action. You’ll also find new integrations, workflow improvements, and resources to help your team get more from Front.

Connect your AI assistant to Front

Front’s MCP server will be officially available on all plans* on October 6. Triage, reply to, and analyze Front conversations from your preferred AI assistant.

*MCP server's rate limits may be found in Front's Usage Policy.

Keep AI-assisted work moving

• Build smarter assignment rules with Admin Copilot. Admin Copilot proactive routing recommends new assignment rules so admins can improve routing with less manual setup.
• Keep Copilot visible while you work. Copilot pop-out windows let you reference AI assistance alongside the rest of your workflow.
• Work across multiple Copilot conversations. Multiple chat sessions help you keep parallel tasks and topics organized.
• Ground AI replies in ClickUp knowledge. The new ClickUp knowledge source gives AI suggested replies access to your team’s current ClickUp content.

Turn service signals into action

• Put customer satisfaction signals to work. Smart CSAT and Customer CSAT dynamic variables bring satisfaction scores into supported workflows such as rules, helping teams respond to customer feedback faster.
• See recent customer activity at a glance. The Relationships plugin’s activity feed surfaces past conversations so teams can quickly understand account context and choose the right next step.

More product updates

• Keep Autopilot work out of the human queue. Autopilot automatic ticket status updates move conversations through the appropriate statuses as Autopilot works, so the Open queue stays focused on conversations that need human attention.
• Keep Microsoft Dynamics records current. Microsoft Dynamics contact and account live sync updates customer data in Front in real time, reducing stale information and removing the wait for a daily sync.
• Coordinate smoother RingCentral call handoffs. RingCentral parked calls and warm transfers help teams manage priority calls, coordinate before transferring a caller, and preserve accurate call activity in Front.

Learn with Front

• The Four Ways Customer Ops Breaks. Learn where customer operations lose momentum and how teams can build a more resilient approach in this on-demand webinar.
• Weekly office hours with Front’s Education team. Get live support and practical guidance from Front experts in an upcoming session.

New integrations in Front

• Bring last-mile delivery context into Front. Onro gives teams access to delivery details and tracking actions without leaving Front.
• Turn conversations into organized follow-up work. Town uses AI to prepare briefs, surface open threads, and draft follow-up work.

Have an idea, or want to keep up?

• Missed a feature update? Bookmark Product Updates to see the latest releases.
• Got an idea for a new feature? Submit a feature request or upvote an existing one.