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Welcome to the Front Developer Community

    console.log(‘Hello Front developers!!!’);We’re excited to see what integrations you will build. We hope that this community will help you get up and running with the Front Platform as quickly as possible. Use it to get the help you need, share your ideas with us, and connect with your peers.Mission StatementEnable developers to happily build successful integrations on the Front Platform. Step 1: Take a quick tour through our community Got a technical question?Make use of our awesome search function 🔎 You can find it at the top of every page. Still not finding what you need? Post a question to our Developer Q&A.Have API feedback?Let us know how we can improve our APIs.Want to know what we’ve been working on?Subscribe to our News & Updates section to get the latest news about the Front APIs and SDKs, including deprecations that may impact your integrations.Have something interesting to share or discuss?Create a new topic in our Developer Discussion space. Step 2: Customize your profile and introduce yourself!Go to your profile settings to add a profile picture, tell us a little bit about yourself, and add a signature. When you’re happy with how your profile looks, introduce yourself to the community! Step 3: Employ our Top TipsJoin the party—Don’t be shy! Join our community and post any question, discussion, or idea you have. The more the merrier! We highly recommend subscribing to our News & Updates section so that you learn of important API updates and deprecations, and to subscribe to any other spaces that you regularly participate in.   Be detailed—Include as much information as possible in your question or post to increase the chances of a quality reply.   Keep control of your data—Don’t post private information (customer or employee data, for example). This is a public space!   Stay patient—Sometimes it might take a little while to receive the best answer, although our community does its best to reply with as little delay as possible. While you’re waiting, please refrain from posting duplicate questions in other categories.   Avoid syntax errors—Have fun, but never at anyone’s expense. Please refer to our Terms & Conditions before creating your first post or reply. Happy coding!    

Featured topics

CONNECTORS

New tutorial for processing Stripe refunds with Connectors

Check out our new video walkthrough for how to use Connectors to process Stripe refunds directly from Front! Make sure to subscribe to the Connectors space for more examples!

PLUGIN UPDATE

Build Front plugins in minutes with AI!

We've just released an AI prompt file that lets you scaffold Front plugins using any AI coding agent—Claude Code, GitHub Copilot, ChatGPT, Cursor, and more.Simply describe what you want your plugin to do, and the AI generates a working plugin that follows best practices, correctly uses the Front Plugin SDK, and includes built-in debugging tools. What used to take hours of learning our SDK now takes about 10 minutes.Why this matters:Speed - Get from idea to working plugin faster than ever Correctness - The AI handles Front-specific patterns and boilerplate automatically Accessibility - Lower barrier to entry—you don't need to be a Front SDK expert to get started Best practices - Ensures plugins follow established patterns for Front data models and context handling from day one Debugging - Built-in tools show exactly what's being sent to your plugin during developmentWe've built three example plugins using the prompt—a NetSuite manager, subscription manager, and attachment encryptor—to show you what's possible and give you reference implementations.Check out the guide and example plugins

TUTORIAL

Solving API Timeouts with Connectors + Application Triggers

Solving API Timeouts with Connectors + Application TriggersWe've published a new workflow tutorial that shows how to handle a common integration challenge: what happens when your external system takes longer to process than Front's API timeout allows?The scenario: You trigger an API call from Front (creating an order, generating a document, processing a complex workflow), the record is created successfully in your external system, but Front times out before receiving the response. Your downstream automations never fire because Front never got the critical data back, such as the new order’s unique identifier.The solution uses a callback pattern combining:App requests (Connectors) to initiate the process via macros App objects (Connectors) to mark conversations waiting for data Webhooks from your external system when processing completes Application triggers to receive that data back into Front Rules to execute your downstream automationsWe walk through a complete end-to-end example using a transportation management system, but this pattern works for any industry where external processing times are unpredictable: complex CRM workflows, document generation, approval chains, compliance systems—anywhere you need bulletproof automation regardless of processing time.Read the tutorial  Have questions about implementing this in your workflow? Drop them in the comments. This is a powerful pattern with several moving parts, and we're here to help you adapt it to your specific use case. 

APPLICATION CHANNEL UPDATE

You can now create message templates for your application channels!

We’re excited to introduce application channel message templates in Front, designed to streamline your messaging workflows by enabling template synchronization directly from your external services. This feature offers a robust solution for maintaining consistency and efficiency in your communication channels, providing a seamless way to sync message templates created in external services (such as WhatsApp, Facebook, Google, etc.) into Front for use with your application channels.A WhatsApp message template synced into a Front application channel Application message templates are supported through two new API endpoints:Sync application message template for importing external templates for the first time Update application message template for propagating updates to existing templates  To get started, ensure you have enabled the Templates checkbox in your application channel settings within your developer app. The templates are configured in the external service (such as WhatsApp, Facebook, or Google) and synchronized to Front using the Channel API. These templates can include variables that are dynamically replaced with Front-specific values when sent, offering a high degree of customization. We're confident that this new feature will significantly enhance the messaging capabilities of your application channel, making your communications more efficient and personalized. Please let us know if you have any feedback! And as always, happy coding! 

CORE API UPDATE

Announcing 3 new event types!

Front now sends 3 new event types:ticket_status_update—sent when a ticket changes statuses. topic_identified—sent when a new topic is identified by Front AI.  macro_triggered—sent when a teammate runs a macro.Refer to the Events topic in our Developer Portal to learn how to use these events. We hope these new events are useful to your development! Please let us know if you have any feedback.  

CORE API UPDATE

Big improvements to the API rate limiter!

We are thrilled to announce the implementation of a new rate limiting system that offers a more sophisticated and user-friendly approach to managing API requests. We will start rolling this new rate limiter out on Monday, September 22nd, with the aim of updating all companies by Friday, September 26th. Our improved rate limiter provides the following key enhancements: 1. Removing the penalty for 429 rate-limited requestsIn the past, hitting the rate limit meant that requests that returned a 429 response informing you of the breach also counted against your limit, which could result in compounding and unnecessarily long windows before your limit was reset. With the new system, 429 rate-limited requests will not count towards your rate limit, making it clearer to understand when your new rate limit window will replenish.2. Burst Limit for Occasional Traffic SpikesThe introduction of a burst limit provides an additional layer of allowance for those unexpected spikes in traffic. This allows you to handle peak loads without immediate penalties, ensuring a more resilient and flexible integration experience. Here’s how the new headers will look:Header Description x-ratelimit-burst-limit An additional allowance of requests that can be made after you have exceeded your rate limit. This extra allowance helps you deal with occasional spikes in traffic. This burst limit is equal to half of your plan's rate limit (including any API add-ons you have purchased). If you exceed the burst limit within the current time window specified in x-ratelimit-reset, it will take 10 minutes before your burst requests are replenished. x-ratelimit-burst-remaining Current number of burst requests remaining in the 10-minute time window since you sent the first burst request. Another noteworthy change is that rate limit requests are now replenished all at once as the time window renews, simplifying the calculation and ensuring more stable and predictable API usage. For full details and further information on how to take advantage of the new rate limiting system, please refer to our Developer Portal. We are confident these improvements will enhance your experience with the Core API, but please let us know if you notice any issues! 

Join the discussions

Front is adding blank line before bullet list in draft posted via API

I have a tool that POST a draft, with a body formatted in HTML like:“<p>Based on the information provided, we are pleased to offer you a quote of:</p><ul><li>Transport: EUR <strong>200</strong> (Excl. VAT)</li><li>Insurance (optional, on declared value) : EUR <strong>20</strong> (Excl. VAT)</li></ul>”When I visualize the draft created in Front (app or web browser), I see a blank line before the list:When I inspect the object, I see a <br></br> balise, which was not in the original HTML.This disappears when I’m viewing the draft as another person (viewer mode).And so when I send it, the blank line remains.. This is quite problematic as it gives something weird visually.

Plugin SDK with Retool / Google Sign In

I am attempting to build a sidebar plugin in Retool so I can utilise all of my existing modules, components, and queries so I can surface important contextual information for my CS team.We all use Google sign in to login to our Retool apps, and we are having a few problems inside Front’s sidebar due to third party cookies.The native Retool sign in screen does not/cannot pop up the Sign in with Google page so I get the below 403 error when I click “Sign in with Google”  I have now tried to create a public Retool app, that just has a single “Sign in with Google” button on it (which is just a Retool button), which calls the following script on click: console.log("Front.openUrlInPopup", Front.openUrlInPopup)Front.openUrlInPopup("https://{mydomain}.retool.com/googlelogin", {  width: 600,  height: 800,})When I load that into the sidebar, the console.log runs (I toggled on the dev tools in Front) and I can see the Front.openUrlInPopup method showing just fine, but nothing happens/the function doesn’t run and no popup appears.I have already read everything in this thread: Look for a bit of guidance to help make this happen

API to Retrieve Meetings for a Specific Conference Room

Hello Front Community,We have multiple conference rooms in our office, but currently, we don’t have any UI that shows whether a room is occupied or free.When creating a calendar invite in Front, we can add a meeting room. I’m planning to build a simple app that displays all meetings for a particular meeting room for the week.I was wondering if there is an API that allows me to retrieve the list of all meetings for a specific meeting room.Any guidance or examples would be greatly appreciated!

Google Sign In in Front App

We Are trying to implement a Plugin using the Google Sign Button. The problem is however that the sign does not work because Google is trying to open a new window. That of course doesn't work in the plug-in within the Front app.  Hence, my question is if anyone else has built such an integration and how did they manage to integrate Google sign in within the Front app plugin?

Authenticating with Clerk for a Front Sidebar plugin

Hey folks, I’m build a front plugin with Auth from Clerk, and running into a bunch of issues. The login screen successfully opens + launches a google oAuth login, but then fails due to clerk issues.I’m assuming it has something to do with all network requests causing a 401 when sent from the sidebar UI. Running locally/on prod we’re able to login successfully. Would love a running example in the docs for Clerk apps.

Is anyone working on creating an MCP server for FrontApp?

It appears like Model Context Protocol (MCP) is the protocol that everyone is moving towards as it puts the burden of keeping everything “tidy” on the service provider rather than the client.  There are already many official MCP servers available and more on the way. There are also community developed ones. Is anyone else exploring this?Cheers!

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