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Expose quote_body, signature_id and should_add_default_signature in MCP create_draft / update_draft - and add forwarding

When Claude creates a reply draft through the Front MCP server, the draft contains only the body text - no quoted thread history and no signature. Front's own Reply button adds both.The Core API already supports this. POST /conversations/{id}/drafts

101

Autopilot replies and decisions

usmanConversationalist

Front AI

Hi guysWe have unique use case where we have certain Mentors on our platform + their respective VAs, VAs go through their inbox and support our customers. Here is the structure:We treat their personal inboxes (Mentors) as support inboxes, the Mentees

542

Looking for a Front Consultant

quinn_millerConversationalist

Admin and settings Q&A

Anyone know where I can find a Front Consultant? Front was already in place when I started here about two years ago and has been problematic since day one. Our Front setup is a hot mess and generates way too many helpdesk tickets for all kinds of d

4474

Organizing client inboxes for an agency

TechNinjasConversationalist

Workflows discussion

I run an agency and we support many clients. I want to be able to go to one spot and see all the emails from that company. I had originally thought about doing this as tags. Then we made mailboxes for all the clients. This seems to be challenging t

4037

Getting status updates from Front

ruben_romartinezRookie

Developer Q&A

Good morning,I’m trying to sync the Front conversation statuses in Front with our internal data so we can display them to our users in our app. We just need to get the Open/Waiting/Resolved value from the conversations. I'm playing with the applicat

381

harryHelper

Hi, When did contacts become relationships? I’ve been away from the community for a while and am not up to speed on changes. Today I discovered my contacts on the right are now relationships. Sidebar still has contacts, but that is not visible or usa

1014

8 days ago

KEthanIDConversationalist

Product Q&A

How do you balance macro-level vs. micro-level tagging frameworks?

Hello Front Community, nice to meet you all! I'm mapping out a new tagging strategy for our inbound operations. We want to ensure clean analytics without overwhelming our agents with too many manual tag choices.Currently, we are thinking about automa

501

10 days ago

usmanConversationalist

MCP server

Front MCP Connector

Does the Front MCP connector have the ability to auto-draft templates for bulk sends to a list of contacts?

401

11 days ago

P

pclarkRookie

MS Copilot not seeing write tools

Hello All,I am just getting this connector setup and the searching appears to be working as expected. However, when we ask Copilot to compose a draft it tells us that the tool is not exposed to the current session. My scope on the connector was blank

1274

14 days ago

pitRookie

add_comment should accept image attachments (Core API already supports this)

We use Front MCP (mcp.frontapp.com) from an inbox agent (Pit Bot / grok@xxx.com) Workflow: a teammate @mentions the agent in a Front comment and asks for a fairing-kit mockup. The agent generates a PNG and needs to post it as an internal comment on t

110

14 days ago

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michaelrRookie

AHA idea https://front.ideas.aha.io/ideas/PRD-I-10098New

added idea PRD-I-10098 Longer duration of options for "undo send" or delayed send. — Idea submitted in AHA and pushed to Insided via API

1

40

jdemacbookproRookie

Expose quote_body, signature_id and should_add_default_signature in MCP create_draft / update_draft - and add forwarding

When Claude creates a reply draft through the Front MCP server, the draft contains only the body text - no quoted thread history and no signature. Front's own Reply button adds both.The Core API already supports this. POST /conversations/{id}/drafts

101

Autopilot replies and decisions

usmanConversationalist

Front AI

Hi guysWe have unique use case where we have certain Mentors on our platform + their respective VAs, VAs go through their inbox and support our customers. Here is the structure:We treat their personal inboxes (Mentors) as support inboxes, the Mentees

542

Most helpful tips for a new Front Admin

ossama_aliRookie

Workflows discussion

I recently joined a team that uses Front as their primary tool for communicating with it’s users. I wanted to learn what others have found helpful as they were in the process to become a Front admin for their organizations and what features they util

421

AHA idea https://front-sfdc.ideas.aha.io/ideas/PRD-I-10097New

RichFronteer

added idea PRD-I-10097 External Facing bug log — Idea submitted in AHA and pushed to Insided via API

1

20

AHA idea https://front-sfdc.ideas.aha.io/ideas/PRD-I-10096New

RichFronteer

added idea PRD-I-10096 External Facing bug log — Idea submitted in AHA and pushed to Insided via API

1

20

Looking for a Front Consultant

quinn_millerConversationalist

Admin and settings Q&A

Anyone know where I can find a Front Consultant? Front was already in place when I started here about two years ago and has been problematic since day one. Our Front setup is a hot mess and generates way too many helpdesk tickets for all kinds of d

4474

Organizing client inboxes for an agency

TechNinjasConversationalist

Workflows discussion

I run an agency and we support many clients. I want to be able to go to one spot and see all the emails from that company. I had originally thought about doing this as tags. Then we made mailboxes for all the clients. This seems to be challenging t

4037

can I use the api to send a message from a template (for whatsapp) ?

MatthewEricRookie

Developer Q&A

So to start a new whatsapp conversation (to say, e.g., alert one of our customers about a status to their property which we service) we must send out an approved template. The front api for creating a message has no such template_id field. This shoul

5341