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Welcome to the Front Developer Community

console.log(‘Hello Front developers!!!’);We’re excited to see what integrations you will build. We hope that this community will help you get up and r...

3 years ago

4750

Featured topics

CORE API UPDATE

[Deprecation] Smoother API rate limiting and the end of the burst headers

Starting October 19, 2026, we’re rolling out a new rate limiter for the Core API, with all companies updated by October 31. Your rate limit stays the...

11 days ago

390

CORE API UPDATE

Change to how API tokens are displayed after creation

Heads up for anyone who works with Front API tokens. When you create a token in Settings > Company > Developers > API tokens, the full value is now sh...

12 days ago

250

CHANNEL API UPDATE

Delete application message templates via the Channel API

If you build an application channel that syncs message templates into Front, you can now remove one directly instead of waiting for a resync. DELETE /...

1 month ago

260

FRONT AI

Listen for conversation events in the Autopilot Resolve SDK

You can now subscribe to conversation lifecycle events in Autopilot Resolve, so your app can react in real time as end users move through a conversati...

M

2 months ago

860

CHANNELS

Create application channels via the Core API

You can now create application channels programmatically, without manual setup in the Front UI for every new channel your app needs. This unlocks full...

2 months ago

1280

FRONT AI

Announcing the Autopilot Resolve SDK

With the Autopilot Resolve SDK, you can take complete control over the Autopilot Resolve widget on your websites. The widget answers customer question...

4 months ago

1630

Join the discussions

Link a conversation to another email conversation via API.

How can I link a message or conversation to another conversation, just like I can do it from the UI using the "Link to original" button? I know how I...

J

7 months ago

1762

can I use the api to send a message from a template (for whatsapp) ?

So to start a new whatsapp conversation (to say, e.g., alert one of our customers about a status to their property which we service) we must send out...

2 years ago

6111

Getting status updates from Front

Good morning,I’m trying to sync the Front conversation statuses in Front with our internal data so we can display them to our users in our app. We jus...

1 month ago

781

Looking for a front expert to set up our front app

Hello we’ve just started using front and we don’t have the time to figure out what we don’t know what we don’t know. Is there a partner directory or a...

2 years ago

7725

Events missing from /events api call

Hello,For one of our mutual customer we are seeing that conversation events are missing from /events api call.While individual event exist when querie...

2 months ago

863

Integrations

Hi all, Not sure if this is the correct location for this. I run a Technical Support team and we have inbound via email and WhatsApp as well as Zoho C...

A

3 years ago

9258

Help others
Categories
Recently active

shekinah.cuevasConversationalist

asked in [Beta] Bring Your Own Agent

Front AI Agent for Candidate Prescreening & ATS Updates

Hey everyone! 👋Does anyone know if we can set up a Front AI Agent specifically as a candidate prescreening agent?Here is the exact workflow we are looking to achieve: Prescreen Applicants: The Front AI Agent interacts with applicants in Front to ask

121

2 days ago

sanzuoniConversationalist

asked in Admin and settings Q&A

Front Salesforce Integration

We are implementing Front and all very new to the system. Does anyone have additional information on the Salesforce integration? We currently use the Salesforce plugin as well as Calendly for meetings and want to ensure events and emails flow through

3865

4 days ago

helena_wangFronteer

asked in [Beta] Smart QA updates

Smart QA Model Upgrade 💫 Join the BETA

Your Smart QA scores are about to get a lot more honest. Want first access?Smart QA already scores every teammate on every conversation, not just a sample. Our upgraded model makes that signal sharper: it reads nuance better, is more disciplined abou

40

4 days ago

NinjaGumbyConversationalist

asked in [Beta] Inbox UX updates

New UI - Missing links in the header

In the new UI, you can see that EVENTID Object is not displayed anymore. This was really useful for us, and would be even better if clicking on it opened the link.In the new UI, to see that there is an object, you need to click on the Subject. Any w

1266

4 days ago

karlvConversationalist

asked in Product Q&A

Add count for tickets in Later tab (Waiting status)

Can we get a count on emails/tickets that are on “Waiting” status beside the Later tab? The Later tab is helpful in quickly filter tickets on hold but without the count, you’d need to click on the tab to see if there are any.

302

10 days ago

diogo_sousaRookie

asked in Connect external data and tools

Keeping Front Knowledge Base articles in sync with docs maintained in Notion

Hi all,We write and review our internal IT documentation in Notion (draft → review → publish). We'd like Front's Knowledge Base to be where people actually read it, but copy-pasting every article after each revision doesn't scale.Has anyone automated

902

12 days ago

diogo_sousaRookie

asked in Workflows discussion

How do you structure internal IT requests in Front?

Hi everyone,For those using Front for internal IT support (not customer-facing): how do you set it up?- Dedicated shared inbox or a channel inside an existing one?- Tags per category (access, hardware, software) or custom fields?- Rules for auto-assi

260

17 days ago

helena_wangFronteer

asked in [Beta] Bring Your Own Agent

Improving the performance of your AI Agents

Hey! I’m Helena, part of the product team building out Compass - your tools in Front to measure and tune the quality of your AI Agents running in Front. We’ve released Opportunities - these will appear in your Agent Performance as fix suggestions (up

430

19 days ago

harryHelper

asked in Workflows discussion

Relationships?

Hi, When did contacts become relationships? I’ve been away from the community for a while and am not up to speed on changes. Today I discovered my contacts on the right are now relationships. Sidebar still has contacts, but that is not visible or usa

2537

27 days ago

pitRookie

asked in MCP server

add_comment should accept image attachments (Core API already supports this)

We use Front MCP (mcp.frontapp.com) from an inbox agent (Pit Bot / grok@xxx.com) Workflow: a teammate @mentions the agent in a Front comment and asks for a fairing-kit mockup. The agent generates a PNG and needs to post it as an internal comment on t

1262

1 month ago

Show more activity

AI + Workflows

Get inspired by real-world Front AI workflows and use cases, or share your own!

Workflows discussion

213 topics

Connect external data and tools

37 topics

Autopilot replies and decisions

3 topics

Copilot assistance

1 topic

Analyze with AI

2 topics

MCP server

12 topics

Get help

Ask questions about Front features, getting started on Front, or how to use the community.

Welcome & resources

6 topics

Announcements

117 topics

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166 topics

Product Q&A

387 topics

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32 topics

Developers

Community topics about Front APIs and SDKs

Welcome

3 topics

Developer Q&A

403 topics

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37 topics

API news & updates

95 topics

Partners

Community topics about Front Partnerships

Welcome

2 topics

Partner news & updates

11 topics

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6 topics

P

Product MarketingCommunity Manager

Keep assignments when teammate is out of office or busyFEATURE UPDATE

We’re introducing a new inbox setting: Keep assignments when teammate is out of office or busy. When enabled, assignment rules ignore availability, and conversations keep their assignee even if the teammate is unavailable.Teams like Account Managemen

2292

1 day ago

shekinah.cuevasConversationalist

asked in [Beta] Bring Your Own Agent

Front AI Agent for Candidate Prescreening & ATS Updates

Hey everyone! 👋Does anyone know if we can set up a Front AI Agent specifically as a candidate prescreening agent?Here is the exact workflow we are looking to achieve: Prescreen Applicants: The Front AI Agent interacts with applicants in Front to ask

121

2 days ago

patrick_vFronteer

AHA idea https://front.aha.io/ideas/ideas/PRD-I-10190New

added idea PRD-I-10190 Show the ticket subject or an AI summary in the customer portal ticket list instead of the latest message when it’s a CSAT survey. — Idea submitted in AHA and pushed to Insided via API

1

10

2 days ago

de1Enthusiast

AHA idea https://front.ideas.aha.io/ideas/PRD-I-10189New

added idea PRD-I-10189 Inbox Scrolling - P2 UNREAD messages to always have 2 or 3 on scrolling — Idea submitted in AHA and pushed to Insided via API

1

20

2 days ago

abby_schellFronteer

AHA idea https://front.aha.io/ideas/ideas/PRD-I-10188New

added idea PRD-I-10188 Ability to Reorder Archive/Status Controls — Idea submitted in AHA and pushed to Insided via API

1

10

2 days ago

abby_schellFronteer

AHA idea https://front.aha.io/ideas/ideas/PRD-I-10187New

added idea PRD-I-10187 Ability to "Forward and Link" as a one-click action — Idea submitted in AHA and pushed to Insided via API

1

20

2 days ago

chidiebere_udechukwuRookie

AHA idea https://front.ideas.aha.io/ideas/PRD-I-10186New

added idea PRD-I-10186 Link smart QA to Knowledge base on Front — Idea submitted in AHA and pushed to Insided via API

1

10

2 days ago

jfrancoFronteer

AHA idea https://front.ideas.aha.io/ideas/PRD-I-10185New

added idea PRD-I-10185 Add a recipient-based filter (internal vs external) to Replies to resolution so it counts only outbound replies with at least one external recipient. — Idea submitted in AHA and pushed to Insided via API

1

30

2 days ago

Lewis_PilcherConversationalist

AHA idea https://front.ideas.aha.io/ideas/PRD-I-10184New

added idea PRD-I-10184 Expose native sender block status and the blocked-senders list through the public API — Idea submitted in AHA and pushed to Insided via API

1

30

3 days ago

Lewis_PilcherConversationalist

AHA idea https://front.ideas.aha.io/ideas/PRD-I-10183New

added idea PRD-I-10183 Provide a searchable blocked-senders list with export and block audit history — Idea submitted in AHA and pushed to Insided via API

1

10

3 days ago

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shekinah.cuevashas earned the badge Brainy
de1has earned the badge Innovator
abby_schellhas earned the badge Brainy
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