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When I’m viewing Message Templates, I’d like to be able to see the Date Last Modified. Right now, the view only shows “Date created.” There’s plenty of screen real estate to do so.
I have setup a simple chatbot that collects a device brand, and the repair that is needed for the device. Ideally after collecting these two pieces of information, the chatbot would use the connected Knowledge Base to find the article with pricing and provide the repair price back. Right now, the chatbot asks the question “How can I assist you with the *device model*? Is it possible to skip this question either through a setting or by providing more information prior to the AI Answers module? For further clarification, I’ve attached a screenshot below.
Hi all,Hope you can help as I am newMy team needs to send an email template to multiple contacts however we can´t seem to be able to select the members Can anyone guide me ?Thanks!
Currently Front is asking users who need to log email to salesforce to send the email and then seek out the sent item and log it manually as a second step. This is not productive and difficult to get user buy in for.When will Front have a send & log feature to automate the look up to the contact and opportunity record to have a single step to log the email activity?Right now Front is sending all sent email at the account level which is creating noise and reporting difficulty and none of that mail is related to the opportunity record.
I have a question regarding how the frontChatChannel cookie is associated with previous session. Let me describe the weird behavior of Front’s chat bot on our website. See the steps described below. I navigate our webapp’s /login url as a logged out user, then locate frontChatChannel cookie and remove it for the domain. I assume since there’s now no cookie/token, there’s also no association with prior user session, so the Front chat bot won’t recognize my user’s identity. Now, I click the chat’s icon, and observe that there are some options to pick from before getting to the text input. I clicked “Login & Access” option, and saw “How can we help” question with a text area. Observe that no email is being asked. My message was received via Slack notification and Frontapp as well, and I’ve got this auto-generated name: Salmon BoaCan we change this anywhere so the generated names for anonymous users aren’t such as Salmon Boa, Navy Antelope, Coral Alligator, etc? We see these a lot
I’m trying to send a WhatsApp mesaage to around 200 contacts but I get this error “This channel is limited to 5 recipients per message”How can I change this limit?
Hi, I have a calander linked to my email address that I am able to share with my teammates. It appears as avi@zervtek.com, but I also have a couple of additional calanders that my teammates cannot add because it does not show up in the “Find People” search bar. If that’s not possible, is there a way to have a shared calander that we can all access and add/subtract items from?Thanks in advance!
I currently have a rule to move certain messages with the same subject into a new conversation, in the same inbox.This is a specific type of transactional message that’s received when customer’s complete a form. We don’t have control over the subject line, which is always the same, so they stack up in a single thread otherwise.The rule is successfully splitting up these messages. However, tagging does not seem to work.The first message of the day for this type does get tagged per what I have setup in the rule, but subsequent messages do not.I’m not sure if there’s a specific order of operations that should happen, if a separate rule can catch these “Move message to new conversation” actions, or if this is a limitation of the rule action itself.Curious to know if anyone else has run into this or if there’s a solution.
How to change time zones for each workspace?
how to Change tags name
With this update, you can automatically transition a chatbot conversation to an email thread with an agent. For inquiries that require further support, an agent can now easily pick up where the chatbot left off with context from the chatbot transcript.
Hi Everyone!We have been using Front in conjunction with Twilio and Courier to send WhatsApp messages to our users. Using all three platforms is a long and tedious process. We use Twilio to approve WhatsApp marketing templates and add buttons, then we copy that template to a Courier template and add our list of users we want to send the WhatsApp message to and then send the template to the users on Courier and then we respond to user replies on Front. My question is can we do all of this just on Front? If so please let me know how or how to simplify this process.
When using dynamic objects in rules, Front will now wait on those systems to answer before proceeding. This will ensure your dynamic objects are up-to-date with the most current data from your third party systems, ensuring your rules run accurately. Learn more.
added idea PRD-I-6587 Allow teammate to reply only when assigned — Idea submitted in AHA and pushed to Insided via API
added idea PRD-I-6586 Daily AI Inbox Summary Created for team — Idea submitted in AHA and pushed to Insided via API
Dear Partners, Our Product videos from the Front Academy are all available on Youtube. Check out now our Youtube playlist and learn more about our features 💪💡 Enjoy!
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