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Welcome to the Front Developer Community

console.log(‘Hello Front developers!!!’);We’re excited to see what integrations you will build. We hope that this community will help you get up and r...

Forum|Forum|3 years ago

3610

Featured topics

CORE API UPDATE

New Time Off API endpoints

We've added a set of Time Off API endpoints to help you build integrations that stay in sync with teammate availability in Front. What is Time Off?A t...

Forum|Forum|2 days ago

302

CHANNEL API UPDATE

Build voice channel integrations faster with our new starter template 📞

If you've been looking to bring voice calling into Front, we just made it a lot easier to get started. We've published a voice channel template on Git...

Forum|Forum|16 days ago

550

CHANNEL API UPDATE

Voice call support is now available in the Channel API 📞

We've added a new set of API endpoints and settings designed specifically for building voice call integrations in Front. If you're building a telephon...

Forum|Forum|30 days ago

1331

PLUGIN SDK UPDATE

Run plugins in the background

You can now run sidebar plugins in the background by enabling the Run in background setting when you configure a plugin feature in your developer app....

Forum|Forum|30 days ago

260

Front AI

The Front MCP Server is here (beta)

The MCP server beta is now CLOSED. Thanks to everyone for the overwhelming response and feedback! We plan to launch the full MCP server within a few w...

Forum|Forum|1 month ago

12058

CONNECTORS

Front Academy: Updated Connectors course!

We've revamped the Connectors Academy course to reflect all the recent improvements to the no-code framework—and this time, you'll build something you...

Forum|Forum|1 month ago

280

Join the discussions

Creating/managing sequences via API

Hi, Trying to figure out how to create a...

Forum|Forum|3 days ago

171

Is anyone working on creating an MCP server for FrontApp?

It appears like Model Context Protocol (MCP) is the protocol that everyone is moving towards as it puts the burden of keeping everything “tidy” on the...

Z

Forum|Forum|1 year ago

227722

Is it possible to set reply to and from address when sending email?

We have a use case where we have a unique id, e.g. 12345, for each customer case and we want to have a unique email address with that id, e.g. 12345@c...

Forum|Forum|3 days ago

291

Conversation Custom Field as variable in App Object

Hi all, I’m struggling with something….I have a conversation custom field “Shipment Number” and an app object which is basically just a URL.I want to...

Forum|Forum|9 days ago

341

Issues with search contacts API

Hi friends!I am implementing a custom solution and need to be able to search and identify contacts on Front with their phone number.I have tried https...

Forum|Forum|15 days ago

261

Oauth integration scopes

I’ve made a private oauth app to access resources. Only shared resources. I’ve limited the resource permissions to a pretty vanilla degree. However, w...

Forum|Forum|1 month ago

271

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boudewijnRookie

Developer Q&A

Creating/managing sequences via API

Hi, Trying to figure out how to create and manage Sequences via API and coming up empty. The public Core API spec has no sequences paths, th

pritamRookie

Is it possible to set reply to and from address when sending email?

We have a use case where we have a unique id, e.g. 12345, for each customer case and we want to have a unique email address with that id, e.g. 12345@cases.example.com, that a customer can send emails to when they have queries. We have setup the inbou

dyablonovskyiRookie

Combined reporting for users working across multiple inboxes

Hi everyone,I’m trying to figure out the best way to track performance for users who work across multiple shared inboxes.In our case, the user have access to analytics in more than one inbox, but reporting is still separated per inbox. I’m looking to

dyablonovskyiRookie

Severe freezing and incorrect conversation display in Front (web & desktop)

Hi everyone,We’ve been experiencing consistent performance issues with Front across multiple users, and I wanted to check if anyone else has run into something similar.The main problems we’re seeing:Frequent freezing: when switching between conversat

151

6 days ago

EknoorRookie

Get started on Front

How do you structure tags and categories for better organization?

Hi everyone,I’ve been reviewing how we use tags in Front, and I feel like things can get messy if not structured properly.Currently, we use tags like:Billing Technical issue Follow-up UrgentBut over time, more tags keep getting added, and it’s becomi

974

6 days ago

NinjaGumbyConversationalist

[Beta] Inbox UX

Option to save a search as a View

We don’t use views because they are too limited in the filters we can use. But, the search filters can do everything we need. If only we could save a search with all filters as a view, this would solve all our issues.For example,search for any con

Conversation Custom Field as variable in App Object

Hi all, I’m struggling with something….I have a conversation custom field “Shipment Number” and an app object which is basically just a URL.I want to append the shipment number to the URL. Then I can create rules to populate this object when Shipment

Temi.Enthusiast

Copilot suggested replies feature

Hi everyone,We've been exploring Copilot's suggested replies feature and ran into a couple of things that have us a bit puzzled. Hoping someone here has experienced something similar or can shed some light!For context, we use WhatsApp exclusively and

401

12 days ago

chrismaduforRookie

Developer Q&A

Issues with search contacts API

Hi friends!I am implementing a custom solution and need to be able to search and identify contacts on Front with their phone number.I have tried https://api2.frontapp.com/contacts/alt:phone:[Number] returns an exact result if the number exists. Howev

anacblancoEnthusiast

Best practices for routing support vs ops emails in logistics (Front setup)

For those in logistics or similar high-volume environments:Are you routing by issue type, customer, or shipment status? Any best practices for avoiding overlap between ops and support teams?Would love to hear how others are structuring this.

392

15 days ago

Front users

Community topics about Front features and workflows

Welcome & resources

6 topics

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Community topics about Front Partnerships

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Product MarketingCommunity Manager

Seamlessly manage Zoom Contact Center calls and SMS in FrontNEW FEATURE

Zoom Contact Center is an AI-first, omnichannel contact-center-as-a-service solution built to empower agents to deliver a total customer experience across multiple digital channels. With the Zoom Contact Center integration, Front users can seamlessly

Product MarketingCommunity Manager

New Integrations: One, RipeText, Tabi ConnectNEW FEATURE

We've added new integrations to help your team automate work, surface insights from conversations, and quote customers faster—right from Front.One: One is an integration runtime and command center for AI agents, giving them authenticated access to 3

Product MarketingCommunity Manager

New rules and macro templates for Salesforce and AsanaFEATURE UPDATE

Leverage rule and macro templates to take actions in Salesforce and Asana right from Front. Learn more. Rule templatesCreate lead in Salesforce Send task to Salesforce Send email to SalesforceMacro templatesCreate Salesforce opportunity Create Asana

boudewijnRookie

Creating/managing sequences via API

Hi, Trying to figure out how to create and manage Sequences via API and coming up empty. The public Core API spec has no sequences paths, th

conniechenFronteer

Early access: task due dates

Thanks for your feedback on our new task features! Due dates are now live and ready for testing.How to get startedAlready have access to the new task features? The due date field should appear automatically. If it doesn’t, try a quick refresh. Reach

zqushHelper

Is anyone working on creating an MCP server for FrontApp?

It appears like Model Context Protocol (MCP) is the protocol that everyone is moving towards as it puts the burden of keeping everything “tidy” on the service provider rather than the client. There are already many official MCP servers available and

227722

2 days ago

Javier - Developer RelationsCommunity Manager

API news & updates

The Front MCP Server is here (beta)Front AI

The MCP server beta is now CLOSED. Thanks to everyone for the overwhelming response and feedback! We plan to launch the full MCP server within a few weeks time barring any delays.Please subscribe to our Product Updates and API News & Updates spac

12058

2 days ago

Javier - Developer RelationsCommunity Manager

API news & updates

New Time Off API endpointsCORE API UPDATE

We've added a set of Time Off API endpoints to help you build integrations that stay in sync with teammate availability in Front. What is Time Off?A time off represents a scheduled out-of-office period for a teammate in Front. While active, the teamm

302

2 days ago

pritamRookie

Developer Q&A

Is it possible to set reply to and from address when sending email?

We have a use case where we have a unique id, e.g. 12345, for each customer case and we want to have a unique email address with that id, e.g. 12345@cases.example.com, that a customer can send emails to when they have queries. We have setup the inbou

291

R

2 days ago

aryanakConversationalist

AHA idea https://front.ideas.aha.io/ideas/PRD-I-9846New

added idea PRD-I-9846 Different internal auto-response message — Idea submitted in AHA and pushed to Insided via API

1

60

2 days ago

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