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harryConversationalist

Product Q&A

Taking out the trash

Is it possible to take out the trash? There seems to be no way to delete the emails in the trash bin or clean it up.Thanks,Harry

7 hours ago

kevinrConversationalist

Product Q&A

Windows 11 Native ARM support

About to order a Snapdragon powered surface laptop 7, Is the front Desktop app setup to natively run on ARM on windows?

215

10 hours ago

lindsey_biggsConversationalist

Product Q&A

Rules stopped working

Hi guys! Some of our rules have stopped working. Any idea why this might be, and how to restore their functionality?

235

22 hours ago

sharifah_zanaruddinConversationalist

Product Q&A

Bot

Hi, How can bot help in Front? Thank you,Sharifah

2 days ago

irinaRookie

Product Q&A

Report by visitor source URL

How (if possible at all) can I get a report for Conversations (live chat) by visitor source URL?

361

2 days ago

daniel_ortega_nglConversationalist

Developer Q&A

Transfer/Separate Comments

Is it possible to separate comments, whether from an original comments or from two merged conversations?

174

2 days ago

Michael_BConversationalist

Product Q&A

How are you managing your TikTok messages?

From what we can tell, there is currently no way to link TikTok messages to Front. A handful of other apps are starting to do this. Curious how the community is dealing with messages from TikTok?

112

2 days ago

Ben DurotConversationalist

Product Q&A

Export contact by email adress instead of names

Dear Front Community, When I export the contact list from the “Customer satisfaction” tab on a desired period of time, the contact column displays a mix between names and email addresses. This is hard to filter and generate graphs.Do you know if there is a way to dislay ONLY email address in the contact column? Thank you very much for your help.Cheers,Ben

103

2 days ago

hcantorRookie

Product Q&A

Moving Emails in Front

When an email in Front is moved to a different inbox and that new inbox replies to the original inbox it was moved from, that email does not make it to that original inbox. Instead, a copy of it comes back to the second inbox it was moved to. Other than forwarding as new conversation, is there a workaround?

101

6 days ago

Tym1000Conversationalist

Product Q&A

Best idea for email escalations.

Hello everyone! Currently we have 1 main shared inbox, with rules that split the different emails between two teams. The main team is hourly and is consistently completing emails while in available status. Our second team is salary and takes care of specific types of emails and ones escalated by the first team. Each email that needs to be escalated (to the second team) goes to a specific “primary” person that is designated for that department’s emails. However we have noticed that when the primary person is out, it sits in their inbox, which causes a delay in response. We want to build an automation that will automatically reassign the email to a secondary person after a set amount of time. Is there a good way to do this with automations/macro buttons. Or should I set up a new inbox just for them? Will an SLA automation work when we already have one set up for the inbox? Sorry for such a long question. I appreciate the help!

382

8 days ago

Developers

Community topics about Front APIs and SDKs

Front users

Community topics about Front features and workflows

Partners

Community topics about Front Partnerships

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mhumphreysConversationalist

AHA idea https://front.ideas.aha.io/ideas/PRD-I-7720New

added idea PRD-I-7720 Option to assign the conversation/message to the person who performs a particular action. — Idea submitted in AHA and pushed to Insided via API

4 hours ago

harryConversationalist

Product Q&A

Taking out the trash

Is it possible to take out the trash? There seems to be no way to delete the emails in the trash bin or clean it up.Thanks,Harry

7 hours ago

kevinrConversationalist

Product Q&A

Windows 11 Native ARM support

About to order a Snapdragon powered surface laptop 7, Is the front Desktop app setup to natively run on ARM on windows?

215

10 hours ago

Product MarketingCommunity Manager

Announcements

What’s next for Front: The future of AI-powered customer insightsAnnouncement

On the heels of our Idiomatic acquisition, we’re excited to share an exclusive first look at the future of AI-powered insights in Front. Join our CEO Dan O’Connell as he chats with Front’s new AI Product Lead, Kevin Yang, about how AI is making it easier to understand what your customers are really saying. If you’re looking for smarter ways to keep your customers happy and your team focused on what matters most, don’t miss this virtual conversation on December 12th at 10 AM PT.Register for the webinar to join us on December 12th or receive the recording even if you’re not able to attend. Hope to see you there!

250

10 hours ago

Product MarketingCommunity Manager

Announcements

Bringing real-time customer insights to Front: Announcing our acquisition of IdiomaticAnnouncement

We’re thrilled to welcome the team behind Idiomatic, a leading AI-powered voice-of-customer (VoC) platform, to Front. Idiomatic’s technology and platform has been leveraged by top brands like HubSpot, Instacart, and Pinterest to analyze customer conversations for more informed, data-driven decision making. With this acquisition, the Idiomatic team brings unmatched expertise in transforming everyday customer conversations into powerful insights. Most of all, Idiomatic shares our passion for enabling teams to deliver exceptional service for every customer, every day. We also share a belief that your customer conversations are a powerful source of untapped intel that will propel your business forward. As we welcome the Idiomatic team to Front, we can't wait to share more about our vision for AI-powered insights in Front and what's coming next.Head over to the blog for the full scoop!

140

10 hours ago

tchristlerConversationalist

Developer Q&A

Chat Widget Placement

I have a few questions about the chat widget:Is it possible to swap out the current icon for one of our own? Is it possible to have customize the icon and have the ability to show/hide, move the chat bubble around or only show it on specific pages?Thank you!

834

12 hours ago

HarryWFConversationalist

AHA idea https://front.ideas.aha.io/ideas/PRD-I-7718New

added idea PRD-I-7718 Enable the use of hidden pages in the knowledge base purely for bot logic — Idea submitted in AHA and pushed to Insided via API

14 hours ago

marlita_privetteRookie

AHA idea https://front.ideas.aha.io/ideas/PRD-I-7717New

added idea PRD-I-7717 Make tagging rules active from cell phones — Idea submitted in AHA and pushed to Insided via API

16 hours ago

samsheridanHelper

AHA idea https://front.ideas.aha.io/ideas/PRD-I-7716New

added idea PRD-I-7716 Support multiple logins — Idea submitted in AHA and pushed to Insided via API

16 hours ago

RichFronteer

AHA idea https://front-sfdc.ideas.aha.io/ideas/PRD-I-7715New

added idea PRD-I-7715 AI Features (Translation, Tagging, Suggested Replies, Compose, Summarise etc) across all channel types incl Custom channels — Idea submitted in AHA and pushed to Insided via API

20 hours ago

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