Hi everyone,
I manage a shared inbox environment where multiple team members handle a fairly high volume of operational emails from different regions. One workflow that has helped us a lot in Front is combining Rules + Tags + Assignments to keep things organized and avoid overlap.
Here’s how we structured it:
• Automatic tagging by keywords or sender domain – For example, emails from certain partner domains automatically receive tags like Vendor, Logistics, or Client Support.
• Rules to assign conversations – Based on the tag or email subject pattern, the message gets automatically assigned to the responsible team or teammate.
• Status visibility using tags – We also use tags such as Pending Vendor, Internal Review, or Waiting for Customer so anyone opening the conversation can quickly understand where things stand.
This helped us reduce duplicate replies and improved response time since messages are already routed to the right person when they arrive.
Curious how other teams structure their tagging systems in Front.
Do you prefer many specific tags, or fewer broader categories?
Would love to hear how others handle inbox organization at scale.