Setting Up Front

Hey Nikhil, welcome! Great question. Getting the foundation right saves a ton of headaches down the road. Here's what I'd focus on in roughly this order:

Start with your inbox structure 

Think of inboxes as containers for your team's work. Before connecting anything, map out how your team operates — do you want one shared inbox for all feedback, or separate ones per team/function? For a small team starting out, fewer inboxes is usually better. You can always split later.

Connect your mail channels

Once your inboxes are set, connect your email addresses to them. A single inbox can hold multiple channels, or you can go 1:1 if you want separate analytics and settings per address.

Set up tags early

Tags are how you'll categorize and report on conversations — things like feedback type, priority, product area, etc. Plan these out before conversations start flowing in. Shared (workspace) tags are visible to the whole team and show up in analytics, which sounds like what you'll want for tracking feedback.

Build a few rules

Even basic ones go a long way — auto-tagging inbound messages based on subject/body keywords, routing specific senders to the right inbox, or notifying the team when something urgent comes in.

Create message templates for your most common responses. They save a surprising amount of time and keep your team's tone consistent.
 

Then layer in teammates, views, and integrations as you grow. Views let you create filtered lists of conversations (e.g., "all unresolved feedback tagged as urgent"), and integrations can pull in context from your other tools.
 

For a more structured walkthrough, I'd really recommend checking out Front Academy; it has guided courses for both admins and end users that walk through all of this step by step. We also run live office hours every week if you prefer a live session.
 

Hope that helps get you rolling. Feel free to post follow-ups here as you go!

Thanks a lot for the response ! This helps and I will definitely keep this in mind while setting up Front. Im also looking for some more tips and tricks maybe some do’s and dont’s people have picked up while using this tool for a while.

Hey ​@nikhil_anthony! Love this topic. I found some other threads where I recalled people sharing some of their favorite tips and workflows in Front: