Many of you are already using Front’s Knowledge Base to power your AI chatbot to automatically resolve customer inquiries – and we’re so proud to see those deflection rates!
And now, we’ve created a detailed guide to help you maximize your knowledge base to answer as many questions as possible, freeing up your time to answer the truly complex questions.
In this guide, you’ll learn:
- How to structure your articles for optimal AI learning
- How to document, measure, and update articles
- Best-in-class practices from real article examples