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robertsaunders
Conversationalist
September 4, 2024
Solved

Holidays/special days in business hours?

  • September 4, 2024
  • 6 replies
  • 376 views

Hi there,

 

We’re super happy with the ability to be able to set business hours and have SLAs/automations (like auto repliers) work based on them. The only thing we’re running into now is there’s no way to account for special days or holidays when configuring our business hours. Google solves for this by adding the ability to configure one-off day schedules (see below). Is there any way or plans to support special hours?

 

 

Best answer by JohnW

Support for “Special Hours” is a Win!

@robertsaunders I encourage you to submit this suggestion to the Ideas portal.  I’ll definitely up-vote it!

 

6 replies

JohnW
JohnWAnswer
Smart Cookie
September 4, 2024

Support for “Special Hours” is a Win!

@robertsaunders I encourage you to submit this suggestion to the Ideas portal.  I’ll definitely up-vote it!

 

Together We Can Do More!
robertsaunders
Conversationalist
September 4, 2024

Done @JohnW , check out the idea here: https://front.ideas.aha.io/ideas/PRD-I-7317

JohnW
Smart Cookie
September 4, 2024

@robertsaunders As soon as the Idea is reviewed and goes live, I’m on it!

Together We Can Do More!
Deeya
Conversationalist
September 11, 2024

Do holiday hours cause an SLA breach for example if we are closed from Christmas to New Years but only Christmas and New Years are considered holidays? Will this say affect our response time analytics? 

 

robertsaunders
Conversationalist
September 11, 2024

@Deeya unfortunately it does cause a SLA breach which is the biggest annoyance for us!

JohnW
Smart Cookie
September 16, 2024

@robertsaunders I’m still not seeing your Idea live at the link you provided…

Together We Can Do More!