Top-Tier Support, a new newsletter by Front’s very own Head of Support, Kenji Hayward, packed with actionable frontline advice, fresh perspectives, and a hot take or two! I’ve gained invaluable knowledge working with Kenji for the past six years, and now you will, too.
Every two weeks, he’ll be sharing lessons learned during his time leading Front’s customer support team — scaling his scrappy team of three (which included me!) into a global, award-winning team at a high-growth startup.
Expect veteran tips and conversation starters designed to exchange ideas, strengthen your own teams, and inspire your customer experience strategy.
