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Diane
Rookie
October 8, 2024
Solved

individual macros

  • October 8, 2024
  • 1 reply
  • 238 views

Will macros currently set up in the team inbox eventually be allowed to use in individual inboxes? Our customer base tends to first reach out to the CSMs first and we are trying to transition them over to our Support team so responses are quite repetitive during this transition period and having macros that are currently applied in our shared inbox be allowed to be used in personal inbox would be very helpful 

Best answer by PhoebeatFront

Hey Diane! 

Phoebe here with the Front team. Right now, we’re not developing macros for individual inboxes, but this is something other users have asked for, and it’s on our radar. You can vote on the open feature request for it here

1 reply

PhoebeatFront
Fronteer
October 11, 2024

Hey Diane! 

Phoebe here with the Front team. Right now, we’re not developing macros for individual inboxes, but this is something other users have asked for, and it’s on our radar. You can vote on the open feature request for it here

-Phoebe, Senior Customer Support Specialist @ Front