Voice call support is now available in the Channel API 📞

Sample code for voice channels available here!

Very excited for this new functionality and to be able to provide a richer experience for call review. 

I’m curious how the “Call Back” button is intended to work/what is required for it. I couldn’t find anything in the documentation. 

In my testing, the “Call Back” button is always greyed out and unclickable. I know that I have the phone contact type setup for the channel, and I’m able to click “Call with “ + my plugin. 

​@twilanswer Thanks for surfacing this, it looks like you discovered a bug. The team implemented a fix this afternoon. Does the button work for you now?

​@Javier - Developer Relations  - yes it’s working now. Thanks!

Are voice calls expected to work with rules/triggers? I have a test trigger setup that’s trying to run off “Inbound message is received”, but I’m getting an alert that trigger is not supported for the conversation I selected to test (a voice call) 

Hey ​@twilanswer, that warning means that the rule testing engine can’t test whether your trigger worked for the given conversation (essentially, you can’t test triggers). However, it tests the other portions of the rule based on the conversation you select. The rule should work for voice channels, but let us know if you encounter anything odd.

Thanks ​@Javier - Developer Relations  - will “Message body contains” look at the call summary, the transcript, both, or neither? 

Hey ​@twilanswer, the rule condition should pull from the message body and transcript (but not the summary). 
 

Thanks ​@Javier - Developer Relations - on a related note, is it possible to apply similar formatting in the call summary to what we previously were able to do with messages? 

I’m specifically looking to be able to apply line breaks. For normal messages, we are able to pass in <br> and it would show a new line in the UI. It doesn’t appear to be working here. 

Hey ​@twilanswer,

We take a plain string value and render it as-is for now. I totally understand this is not ideal. I suggest submitting an idea to allow formatting for line breaks and lists. I’ve also passed this feedback along to the team.