Question

Allow trigger to run rules retroactively

  • 10 June 2024
  • 1 reply
  • 13 views

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If i want to tag or archive conversations that happened in the past, I would like to be able to trigger a rule manually that can do that.

 

 


1 reply

Userlevel 2
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Hi Jeremy,

Cat here from the Front support team. Rules cannot be triggered retroactively - they can only be triggered when a new event occurs which matches the rule conditions.

This means that if you want a tag to be applied in this kind of case, you’ll need to mass-select the relevant conversations and apply the tag manually.

→ Select multiple conversations for mass action

Cheers,
Cat

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