I built a custom integration between Front and Atlassian Statuspages. This allows you to more easily associate support cases with incidents posted on your status site. 

How does it work?

The app subscribe to incidents from an Atlassian Statuspage via the webhooks feature, and gets notified immediately on any new incidents. That event triggers an Application Object to be created in Front with the incident data. You can configure the App Object to match any cases where link to that incident is mentioned in a message or comment, to automatically apply the App Object to the conversation. 

On receiving further updates via the webhook about the incident status, you can use Application Triggers to update the status of the App Object. 

Once the incident moves to a Resolved state, add a rule to automatically re-open each linked conversation so your team can quickly respond and let customers know the incident has been resolved. 

Given that you can’t authenticate or format the structure of Statuspage webhook events, you’ll need a small proxy to parse the events and call Front’s APIs.

I have a sample repo here → ( dugjason/front-statuspage-app-trigger ) which runs through all the implementation details, and should be easy to get deployed on Vercel (or anywhere that runs Node.js code) in a few minutes