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tklass
tklass
Rookie
February 11, 2026
Solved

Email thread , delete a email within a thread

  • February 11, 2026
  • 1 reply
  • 121 views

I have an email thread going with a customer and two of my team members, I wanted to delete one of the messages in the thread but its greyed out. Says that the admin had disabled this but i am the admin and the company admin. In the security settings there isn’t anything related to disabling this.

    Best answer by cat_apac

    Hi there! Cat here from the Front support team 🌻

    Would you mind reaching out to our team via the contact form https://help.front.com/en/customer-portal? and share the message ID of the message you are looking to delete? We’ll need to be able to check your teammate role, permissions and other factors which may be affecting the deletion options in this case!

    Cheers,
    Cat

    1 reply

    cat_apac
    cat_apacAnswer
    Fronteer
    February 11, 2026

    Hi there! Cat here from the Front support team 🌻

    Would you mind reaching out to our team via the contact form https://help.front.com/en/customer-portal? and share the message ID of the message you are looking to delete? We’ll need to be able to check your teammate role, permissions and other factors which may be affecting the deletion options in this case!

    Cheers,
    Cat

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