I wanted to highlight a feature that hasn’t gotten a big spotlight recently, as our Autopilot and Copilot features have. It’s very powerful nonetheless, so don’t sleep on it: Smart CSAT.
This is an AI-powered feature in Front that infers customer satisfaction for every meaningful conversation, without relying on your customers filling out surveys. Instead, Smart CSAT automatically analyzes sentiment and effort to give you a more accurate, reliable view of the customer experience.
Traditional CSAT surveys only capture feedback from the happiest or most frustrated customers, leaving you with an incomplete picture of customer satisfaction. The majority of your customers are silent.
We created a new short video to show you how Smart CSAT:
- Fills in the gaps left by manual CSAT surveys
- Analyzes sentiment and effort automatically
- Surfaces actionable insights directly in conversations
- Provides a more complete view of customer experience over time
👉 Watch the video here (1:30)
Comment below if you have a question about it!