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Community topics about Front features and workflows

627 Topics
helena
helenaCommunity Manager
published in Workflows discussion
What individual automations and rules increase your productivity?Share your workflow

Tag conversations while on leave What are your automations for individual productivity? Since Front has a rule engine for your individual workspace, the sky is the limit in creating workflows to handle your work for you.Here’s one that’s good for organizing your work when you need to go on an extended leave such as a parental leave, sabbatical, or a disability leave. You can create an individual rule (which works only on your individual workspace) to add a tag to all the messages you receive while you’re out:Now, when you come back, you’ll be able to quickly see which conversations were during your leave, versus the current ones after you came back. Of course, you can always check the date stamp on the emails as you catch up on your inbox, but I personally found it much easier to stay organized by having a visual indicator on the conversations. You could even further categorize with specific tags if you have certain priority senders or topics that you want to organize; that way, you ca

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danielle_hieronimi
helena
helenaCommunity Manager
published in Workflows discussion
How do you distribute work amongst your team?Share your workflow

Round robin assignment rule How do you divvy up work on your team? As Front users, we already have a huge advantage working in shared inboxes compared to a traditional single-player inbox where everyone must share one login. Now, in this multiplayer inbox world, what further workflows do you use to make sure all the work is distributed? Share with us what your systems to assign work are, or browse the thread to get some ideas for your own team. If you see something you’re curious to know more about, feel free to ask in the thread. I’ll kick us off with an assignment rule that Front’s own support team uses for chats:Note: If your rule templates look a bit different, that’s because we’re rolling out an updated design that hasn’t gotten to you yet, but you can still recreate the above rules using your templates. The design is slightly different, but all the elements are the same.Our Chat inbox receives messages from our customers who are on the plans with access to chatting with support.

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danielle_hieronimi
helena
helenaCommunity Manager
published in Product Q&A
Front Knowledge Base AMAAMA

Hello, community! You might already know that we recently launched Front Knowledge Base, a tool for you to centralize all your internal info for your team and/or external info for customers, which you can manage and access right within Front — reducing both your content and software sprawl. We use it ourselves to host our Help Center.If there’s anything you want to know about this new feature, you’ve come to the right place! We’re excited to answer your questions and get you started, with the help of Front’s two knowledge base experts:Anisha: Our internal PM for Knowledge Base who can answer anything related to its features, roadmap, workflows, and tips. Karen: Front’s own Help Center queen who runs our help center and can answer questions about migrating to Front Knowledge Base, how Front uses Knowledge Base, and general help center processes. You don’t need to direct your question to any specific person, as they’ll naturally answer the ones in their domain. Please submit as many ques

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anisha
michaelsteiger
michaelsteigerEnthusiast
asked in Product Q&A
Hide Facebook Comments

We still need to use another support solution together with Front as Front does not provide a simple “hide comment” feature for Meta comments.When can we get this function?  

871
PhoebeatFront
helena
helenaCommunity Manager
published in Workflows discussion
What manual processes have you transformed into automations?Share your workflow

Notify teammates based on tag One of the things I love to work on with customers and our own team is how to automate our manual processes so that we free up our time to do bigger and better things. I’ve joked with one of my teammates, Jason (technical support engineer), that we want to automate our jobs away. That’s not the end, of course — automation would be a means to evolve our own jobs to work on even more impactful things. (BTW @jason, I’d love if you could share an example of an automation you’ve built that has saved our support team from the manual actions we used to be tied to!)To our fellow Front users, please share some of your processes that you’ve turned from manual to automatic. Or, share something you’d like to automate — the rest of us can share tips or how we’ve achieved it.In the meantime, I can share a nifty little rule that our Education team uses — we have surveys at the end of every Front Academy course, which learners can fill out and the results get sent to our

3863
ellis_rost
bintou
bintouRookie
asked in Product Q&A
need help setting up front

Hello,  I own a real estate company and I need my admin to be able to access my emails and respond as needed. I am super excited about what front has to offer but I am getting extremely frustrated with the set up process. I have added the inbox the inbox that we need to share and invited my admin. However, nothing is happening. My emails are not routing. I am not technical at all nor am I interested in watching videos to learn this thing. I would like to pay someone to help me set up my account correctly. please reach out if interested.  thank you, Bintou 

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cat_apac
smsdavis
smsdavisRookie
asked in Product Q&A
Outlook 365 and Front QUESTIONS!

I am a complete noob when it comes to Front.  I had never heard of it until my new client told me about it.  After checking it out, I am quite impressed but still a little confused.  Hopefully, some experienced folks can help me out.  So far, searching help hasn’t answered my questions. I use Outlook on a M365 account.  I went ahead and added my personal inbox just so I could work more with Front since I’m not quite yet ready to respond to client issues in Front.  It pulled in ALL of my email not just what was in my InBox!  UGH So.  I spent an hour and moved my emails in Outlook to Archive and all my saved folders that were stored under the Inbox Folder are now under the Archive folder.  But it seems Front either is still pulling them in, or once it pulls, it never truly syncs so in is in until removed through Front. I did add a rule to move anything that isn’t in certain “tags” which seems to equate to my Outlook folders.  But it doesn’t appear rules run AFTER email is received so I’l

3411
Isaiah
Sanne
SanneRookie
asked in Product Q&A
No possibility to write on existing tickets, only on new ones

One of my agents who works with us for a long time already,can suddenly not type (neither answer to a ticket nor write in the comment section) in existing tickets anymore. The same problem exists for all inboxes that we use.The only exception is that when creating a new ticket from scratch, she can write as usual.The issue is not her keyboard, because also writing outside of Front works perfectly.Restarting, logging off etc. didn’t help. Do you have any idea how to troubleshoot this?

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E
lori
loriRookie
asked in Product Q&A
Merge Discussions?

Hi - does anyone know how to merge discussions? Thanks!

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H
J
jeremyspiegelFronteer
posted in Desktop release notes
Front Desktop 3.44.15

Upgrades to Electron 25.5.0 Adds support for DoNotPreserveZoneInformation group policy setting for downloaded attachments Adds support for Handoff between Apple devices Adds Alt+Left/Alt+Right for back/forward shortcuts on Windows Fixes issue opening .EML/.ICS files Makes Windows keyboard shortcut for Zoom In not require Shift keyBuilds:https://dl.frontapp.com/desktop/builds/3.44.15/Front-3.44.15-arm64.dmg https://dl.frontapp.com/desktop/builds/3.44.15/Front-3.44.15-x64.dmg https://dl.frontapp.com/desktop/builds/3.44.15/Front-3.44.15-arm64.pkg https://dl.frontapp.com/desktop/builds/3.44.15/Front-3.44.15-x64.pkg https://dl.frontapp.com/desktop/builds/3.44.15/Front-machine-3.44.15.exe https://dl.frontapp.com/desktop/builds/3.44.15/Front-user-3.44.15.exe

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J
peter_at_prello
peter_at_prelloConversationalist
asked in Workflows discussion
Is it possible and how to create custom "front_chat" channel with Core API ?

Hi,The documentation states that it is possible to create a custom channel, but is this possible for a "front_chat" type?I try but I have a bad request or conflict statutThanks

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jason
mkhadpe
mkhadpeRookie
asked in Product Q&A
Front app slow

Front Desktop app is running very slow  

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michael
christian.lasch
christian.laschEnthusiast
asked in Product Q&A
Contacts / Lists: Sorting and organisation

Hi, We started using Front about three weeks ago. Of course we also started to use contact lists. As we are a sum of 15 different teams that all creates their own lists, it would very helpful to have the possibility to:filter them by team sort them (by general operators like date, name etc.)Thank you!

511
naomi_oneal_nunnally
bgomilla
bgomillaConversationalist
asked in Product Q&A
Recreating Metrics from Exports

I’m looking to recreate some of the the main metrics from the overview page using the exported data (need this for historical reporting) but the numbers aren’t tying. I’m assuming I’m not looking at the events under a proper filter. Has anyone had dealt with this issue?

1293
cat_apac
Ben
BenRookie
asked in Product Q&A
Facebook and Instagram messages not showing

Hello, I’m trying to sync Facebook and Instagram but they don’t show up in the inboxes. Have done the required steps… have allowed access to messages too, any ideas what the issue could be? Thanks

2703
Javier - Developer Relations
geoff
geoffRookie
asked in Product Q&A
Issues with Block functionality

My partner and I get dozens of spam emails a day and to help curb their growth we block the senders. Sometimes the blocked senders are able to still send emails and their follow ups appear in thread under the email we blocked….anyone else having this issue?

2361
Isaiah
davidb
davidbConversationalist
asked in Product Q&A
Allow dynamic Recurring Meeting Times on Scheduling Links so that it can be more or less than two months.

It would be great if we were allowed to pick how many months or weeks out someone can schedule a meeting with us using a Scheduling Link. I saw some other posts related to people wanting more than 2 months. I actually would like less than 2 months (only want people to be able to schedule with me over the next few weeks).

763
D
marthe_alexander
marthe_alexanderRookie
asked in Product Q&A
Emails reply all AFTER a hashtag rule applied

Good Morning!  Question - wondering if this was supposed to happen.  A coworker sent an email to the company about an event. A different coworker added a comment with a #MAINOFFICE which would draw attention to the email Someone from the original email replied to JUST the original sender HOWEVER the email went to the entire #MAINOFFICE group as well even though it was from one person and to another person. Is that supposed to happen?  The second email did NOT go to the entire company but just that small group in a different office.  

401
michael
benj
benjRookie
asked in Product Q&A
limit CSAT requests to regular customers

We have a number (circa 500) of customers who regularly (daily/weekly) interact with our various sales and support teams. We are looking to implement CSAT.I would like to limit the number of CSAT requests each of these customers receive, for example no more than 1 per month.I thought a good way to do this was by adding the customer to a list when a CSAT request was made and then using membership of that list to filter any further requests, however I cant see a way to automatically remove the customer from the list a month later.Has anyone got any ideas?Cheers Ben

501
naomi_oneal_nunnally
prsdd
prsddRookie
asked in Product Q&A
Tags are always getting sync with gmail

We are facing issue when adding new label in Front. At times it is visible in gmail and other times it is not. Same way other way, when adding label in Gmail, it is not visible in Front. Can someone help how to better use label and have gmail and Front in sync?

501
S
davidb
davidbConversationalist
asked in Product Q&A
Allow dynamic Recurring Meeting Times on Scheduling Links so that it can be more or less than two months.

It would be great if we were allowed to pick how many months or weeks out someone can schedule a meeting with us using a Scheduling Link. I saw some other posts related to people wanting more than 2 months. I actually would like less than 2 months (only want people to be able to schedule with me over the next few weeks).

371
Javier - Developer Relations
jacob
jacobConversationalist
asked in Product Q&A
Searchable custom fields?

Hello community, I'm trying to figure out a way to link emails that relate to the same job. For instance instead of merging in to one conversation I want to keep client, supplier and subcontractor conversations separate but make it easy to find all the conversations related to that job easily. The goal is to later intergrate this with other software via the API so custom fields seems like the best option but they dont show up in a search. We could use tags but we use tags to show the status of a job and trigger certain rules. So i want to avoid this option because after a year we might have 1000s of job number tags that will make the tags menu cluttered.If anyone has some alternate options I would love to hear them.

2792
jacob
AOG
AOGRookie
asked in Product Q&A
Auto Reply Rule - Reply All

Can there be logic or function created so a rule for the Auto Reply function to include being able to select a ‘”Reply All’’ rule. Reason: Typically more than one party is in an email message that requires same reply/notification in the auto reply message. Result: Everyone in copy on original inbound email message will receive the auto reply and subsequent details/information for recipient's internal processing. 

511
S
Javier - Developer Relations
Javier - Developer RelationsCommunity Manager
published in Desktop release notes
Front Desktop 3.43.9

Upgrades to Electron 24.5.1 Fixes crash with pasting on macOS 10.13/10.14 Fixes issue when adding twitter channels Builds: https://dl.frontapp.com/desktop/builds/3.43.9/Front-3.43.9-arm64.dmg https://dl.frontapp.com/desktop/builds/3.43.9/Front-3.43.9-x64.dmg https://dl.frontapp.com/desktop/builds/3.43.9/Front-3.43.9-arm64.pkg https://dl.frontapp.com/desktop/builds/3.43.9/Front-3.43.9-x64.pkg https://dl.frontapp.com/desktop/builds/3.43.9/Front-machine-3.43.9.exe https://dl.frontapp.com/desktop/builds/3.43.9/Front-user-3.43.9.exe

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Javier - Developer Relations
Javier - Developer Relations
Javier - Developer RelationsCommunity Manager
published in Desktop release notes
Previous updates

You can find older desktop app updates listed at:https://help.front.com/en/categories/193-desktop-release-notes

660
Javier - Developer Relations

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