[Free template] How to build a customer service QA scorecard

If you’re only tracking CSAT and NPS, you’re still missing a critical metric to fully understand customer service.

Your internal quality score (IQS) helps you understand the quality of the conversations between your customers and your customer service team. Model your internal QA process after our award-winning support team and learn:

• How to set up a QA process using a scorecard — template included!
• How to measure your internal quality score (IQS)
• Why IQS is important to track alongside other customer service metrics like CSAT and NPS

📌 Steal our template here.