Front users

Does anyone have suggestions or a workaround for users rating a knowledge base article (a simple 😀 or 😩) or something similar? We want to ensure that our users are finding value in the articles they are using. 

What is the best way to append a message to the end of all company signatures without updating each one manually?

Hi I am struggling with changing details on a team member. Could you please assist me? Owr former COO left the firm so we changed her email address in Microsoft365  to a new email address. Our former COO  is currently added as a team member in Front but I want to edit that user and change it to the new user. how do I do this?

Hi team,We frequently use message templates to speed up workflow and give consistent and concise replies to our customers. We also use tags on every email we receive to differentiate between query types.My question is can we automate tags to be added when using a specific message template to minimize any manual interaction with these common queries we receive? Thanks!

Upgrades to Electron 29.4.0Improves spell checking service reliability on Windows

Hello, Is there a setting that will enable auto-archiving for sub-conversations whenever an original conversation is selected? My goal is to rapidly declutter my conversation list when addressing incoming requests. Please advise.Thanks,Sarai Roach

Hi Front Reps, We are trialling your software and are finding it hard to figure out how we are best to use it as it is actually creating ALOT more work for our team Let me explain what is happening specifically. Our shared inbox, and some personal inboxes, have automations from email platforms that send email from our accounts. This is incredibly common, it saves our team dozens if not hundreds of hours a month.  For example, if a new lead comes in, a series of 10 emails get automatically sent from my inbox over the course of the next few months. If a project is completed, the request a review email gets sent. We also have a CRM that sends emails directly from Gmail and syncs with that. In front - it seems that every time one of these platforms sends an email (they do sync with my gmail inbox, and send from my gmail itself, eg: these emails send from the gmail account via api using these email automation tools so

Hello everyone,I'm currently using Front as part of my workflow in an accounting firm, and I'm looking for some advice and inspiration. Our team consists of several accountants, administrative staff, and interns, and we seeking seamless methods to manage client communications, schedule appointments, and share important updates within our team.I've started utilizing Front's shared inbox feature to streamline client inquiries and ensure that no message goes unanswered. However, I'm curious about how other firms are maximizing their use of Front for internal communication and task management. Specifically, I'm interested in:Automated Workflows: Are there specific rules or automations you have created that have significantly improved your efficiency? Integration with Other Tools: We use a few different tools for client records, billing, and financial analysis. How have you integrated Front with other tools in your tech

Hi! Excited to be part of the Front community, as there’s a lot of things I love about the application.During the weekdays, we have one box the whole team uses and responds to, but a lot of the members don’t sign out, so conversations still get assigned to them.On the weekend, it’s just me and one other person taking turns managing the box, and it’s SOP to clear out 100+ emails at a time as they are “inquiries”- in other words, people asking to do a job for us, where hundreds of emails will come in, but then only one of them actually gets it, and it’s unnecessary to even respond to the others (they know that).I need to stay in open view so I see all conversations, even ones that are assigned, but when I try and close out a ton at a time, I keep getting this popup saying that the conversation is assigned to someone else, am I sure I want to close it out.I’m 100% sure that I need to close all these out every day, is there some kind of “d

Is there a way to bulk archive Shared with me emails?

Hey Fronteers!When we’re mentioned on Instagram, is there a way to click on the mention from Front and get redirected to Instagram rather than going to Instagram to view the story?Thanks. 

We heard your feedback and delivered! The most common request we receive for Front Academy is for more video tutorials, so we’ve been working hard to create them. And now, we’re also making them available on our YouTube channel!➡ Check out our product videos YouTube playlistOur Front Academy courses will have much more comprehensive content and education, so we encourage you to enroll in those — but if you’re in a pinch, keep this playlist handy! We’ll update videos frequently, so subscribe to our channel to get the latest 😎

I currently have a rule to move certain messages with the same subject into a new conversation, in the same inbox.This is a specific type of transactional message that’s received when customer’s complete a form. We don’t have control over the subject line, which is always the same, so they stack up in a single thread otherwise.The rule is successfully splitting up these messages. However, tagging does not seem to work.The first message of the day for this type does get tagged per what I have setup in the rule, but subsequent messages do not.I’m not sure if there’s a specific order of operations that should happen, if a separate rule can catch these “Move message to new conversation” actions, or if this is a limitation of the rule action itself.Curious to know if anyone else has run into this or if there’s a solution.

Hey there!Is there a way to enable font dialog box on WhatsApp, Instagram and Facebook channel in Front, just like it is on the Email channel?  

Various bugfixes Better handling for notifications on Windows Server 2016

How do you effectively manage and prioritize incoming messages in FrontApp to ensure timely responses and maintain high-quality customer support apart from the typical SLA method?

"In what ways can FrontApp users leverage advanced automation features, such as custom rules and API integrations, to orchestrate complex workflows and optimize team productivity across diverse communication channels?"

I’m trying to send a WhatsApp mesaage to around 200 contacts but I get this error “This channel is limited to 5 recipients per message”How can I change this limit? 

Currently Front is asking users who need to log email to salesforce to send the email and then seek out the sent item and log it manually as a second step.  This is not productive and difficult to get user buy in for.When will Front have a send & log feature to automate the look up to the contact and opportunity record to have a single step to log the email activity?Right now Front is sending all sent email at the account level which is creating noise and reporting difficulty and none of that mail is related to the opportunity record.

I am looking for Audit logs for users added recently on Front. Is there any specific place i can go to extract this information.

Hi, I have a rule setup that says when an individual gets an email it should be moved to a shared inbox. I want to set the rule that says not to move calendar invites sent to the individual. I have tried a rule to say if the header contains Exchange-Calendar then to notify the inbox owner and stop processing any other rules. I had this set up as rule number 1 but it still went to rule number 2 and sent to the shared mailbox.  I am probably looking at the wrong header section but is there a better or correct way to set a rule against a calendar invite?

Interested in getting early access to Front features and helping shape the future of the product? Here’s everything you need to know. Head to our Groups space to view our current betas. You can filter by the “Betas” tag. Click on a beta group to read its description and learn more about who the beta is open to. Some of our betas are open to all customers, but some are open only to customers with a specific use case or company profile. Click Request to join to join the beta.  Share your feedback directly in the group, and add your perspective to the posts other beta testers are sharing. After you request to join a beta, a member of our team will reach out to you. Some betas will require additional screening, and some may be limited to a certain number of customers. If space is available for you, we will turn on the beta feature for your account. 

Currently for sales users who need to log email to a salesforce opporutnity need to first send the message and then go back to sent items to add the email. Or Front is recommending that you turn on the Bcc feature in salesforce to accomplish this.  Will there be a "send & log" feature out outgoing messages using Front & Salesforce