How to send outbound messages to Slack that do not originate in a mailbox?

  • 30 May 2024
  • 1 reply


Currently the Slack integration does not work with sending outbound messages (new messages, not threads) since these outbound messages are not attached to a mailbox. How can I make it so these outbound messages send to Slack?


Best answer by PhoebeatFront 31 May 2024, 20:29

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Hey @jackson ! 

You should be able to create a rule that still sends new outbound messages to Slack-- those messages are still in an inbox. The inbox they live in will depend on the channel you use to send the message. For example, if you send from and that channel is connected to the inbox Support, then you will want to select the Support inbox for those messages to send to Slack.