Course

If you use Front for customer support, this Front Academy program is for you


Userlevel 4
Badge +5

Introducing: the new Front Academy learning path on how to utilize all the features in Front to run a world-class support team. This comprehensive program has been curated with the best tips and tricks collected from our most seasoned support leaders and teammates, who use Front to handle every single support request. 

By enrolling in this course, you can:

  • Gain access to a wealth of knowledge and insights on how to make the most of Front's powerful features for managing customer support
  • Master features such as: rules to automate workflows, AI chatbots to handle inquiries, knowledge base that wows your customers, key operational workflows to run your team, SLAs to keep your customers happy, CSAT improvement and tracking, and more
  • Audit your existing support structure in Front to ensure all the key workflows and features are optimized

To prove that we walk the walk, we publish our own support metrics on our website (spoiler: we have 98% CSAT), which we accomplish by using Front. We hope to support you in running a top-tier support team, starting with Front Academy! If you have any questions, drop them below 🤓


0 replies

Be the first to reply!

Reply