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hasith
hasith
Enthusiast
May 30, 2024
Solved

Recalling an email

  • May 30, 2024
  • 2 replies
  • 333 views

Can you recall an email after it was sent but the recipient has not opened the email yet? TIA

    Best answer by PhoebeatFront

    Hey Hasith, Phoebe here with the Front team. 

    Sam is correct-- we don’t support this feature. We recommend using the Send Later function if you find you sometimes wish to un-send emails after hitting send, but this is not the same as a recall function. 

    We do have a feature request for a recall function which you can vote by going here: https://community.front.com/ideas and searching PRD-I-1876. 

    2 replies

    samsheridan
    samsheridan
    Helper
    May 30, 2024

    No, that would not be possible with Front, or even most types of email services because once an email is delivered to the 3rd party destination server it cannot be recalled.

      PhoebeatFront
      PhoebeatFrontAnswer
      Fronteer
      May 30, 2024

      Hey Hasith, Phoebe here with the Front team. 

      Sam is correct-- we don’t support this feature. We recommend using the Send Later function if you find you sometimes wish to un-send emails after hitting send, but this is not the same as a recall function. 

      We do have a feature request for a recall function which you can vote by going here: https://community.front.com/ideas and searching PRD-I-1876. 

      -Phoebe, Senior Customer Support Specialist @ Front
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