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Using message templates & automating tags

  • 20 May 2024
  • 2 replies
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Hi team,

We frequently use message templates to speed up workflow and give consistent and concise replies to our customers. We also use tags on every email we receive to differentiate between query types.

My question is can we automate tags to be added when using a specific message template to minimize any manual interaction with these common queries we receive?

 

Thanks!

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Best answer by naomi_oneal_nunnally 20 May 2024, 17:18

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Hi @kaitlynm,

I’m Naomi part of your Support Team!

This is not currently possible in Front, but we do have an open feature request for this functionality in our Product Ideas Portal which is accessible to all users: https://front.ideas.aha.io/ideas/PRD-I-3387 

Feel free to click the Vote button on the left-hand side of the feature request to tell our team how important this update would be for your team. You'll then be subscribed to receive email updates if a feature that you submitted or upvoted is developed and shipped! 

Most of the improvements you see to Front come from ideas and suggestions like yours, so thank you for making Front even better!

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“Great idea!” > Up-voted 👍🏻

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