Front users

Hello, I am looking for some advice on how to send a mass/bulk email to customers we have quoted work for in an one email but I want them to have their individual thread. I would normally BCC all of the customers in one email, but Front puts them all in one thread and the responses get crazy.  Any suggestions? 

I am brand new to my organization (and to Front), and am really looking forward to using the platform. Being new, I don’t really know where to start. Setting up tags and rules seems super helpful, but I am not familiar enough with my company’s process to know what to expect. Does anyone have any advice for brand new team members? Thanks all!

Hi friends,In our company we deal with prayer requests. Front knowledge base has facilitated my workflow in the smooth response to prayer requests.I have used tagging teammates to so that we work together and help each other. And this has been very effective indeed. 

We’re looking to move away from our website widget app birdseed (which comes with a usage fee) as the Front Chat bot comes free with our Front package. So far it seems as though the chat bot only works as such, and can’t also function as a widget like birdseed can. Has anyone previously used birdseed and transitioned over to Front chat? Any hints and tips welcome!

We’re working on beefing up a few of our review websites and are struggling a little bit with the cadence of sourcing these.  Right now, we have emails come in from our NPS letting us know when we have a 10/10 come in. It then gets assigned to the the relationship manager and they are supposed to reach out via a template.  I’m curious if there is a way to remove the manual email outreach for each relationship manager and automate that template sending and still including the individualized signatures (so it looks like a personal email from the “account rep” in the eyes of the customer)

For anyone that has transitioned from Intercom to Front Chat, do you have any workflow or implementation lessons learned?

We’re just about to launch Front with our team (YAY!) and one of the key features we’ll be using is Round Robin. I was just wondering, if one of our team members goes on leave and turns on their ‘time off’ settings, what happens with emails that would normally go to them in the round robin routing?  I hope this makes sense! I thought there was a learning path that covered it, but I can’t seem to find it. Thanks in advance! 

I have a couple of team members that when I look at their assigned conversations - one of them has 53 and the other has 12. However, from their view they only have 2 or 3. These old conversations show to not be archived from my view but if you are logged in to their account they are not there. Has anyone experienced this? I don’t know how to correct it.

Our users have been seeing glitches in the Grammarly plugin on their desktop and web based Front. It will underline to advise the error, but it will not make suggestions as to replace. Is there another alternative to Grammarly for Grammar and Spell Check?

Im trying to run reports to see all emails completed by my team. When I go to team performance, its only showing my information. How do I get it to show my teams performance and not just my own? 

Hi there everyone!A fellow coworker and I are brainstorming ideas for how we can use Dynamic Objects within our workflow. We have started using it in a few small cases and would really like to see how much farther we can go with it.What are some ways in which you use dynamic objects in your workflow? We have a few applications that don’t have existing plugins in Front that I could see being extremely helpful via dynamic objects. I believe there is a way to build those out ourselves, or am I mistaken?Thanks for any help!

Hi!I recently had a coworker reach out to me asking if there is a way to create an event directly linked to an email conversation within Front. The coworker was saying that she wants the email to be connected to the event in her calendar.The closest thing I could think of was to include the conversation ID in the description of the calendar event, but I figured I would also ask the community for insight on this!  

Hello everybody,I have a problem with adding a member to my team.I receive this message when I want to invite him: "an error occurred while sending the teammate invite"I didn't find a solution...Can you help me ? Thanks ! 😃

Hello,Currently just became a new Front Admin for my organization. Currently it appears that we have a user that is also a company admin in front, but that user cannot Delete any emails. Any advice or assistance would be greatly appreciated! Thank you!

Historical Conversations Best Practices Views and Tags Is it best to audit and apply tags prior to or after migration? If keywords can be used to create a search and then apply tags for past conversations, then after the tags are applied, conversations with those tags will be visible in the Tags Report, correct? Is it best practice to create a View for Historical Conversations? If

Harnessing Front's Power with Slack Integration: Streamlining Communications and Boosting Efficiency 1. Does Front's Slack Integration Reduce Direct Slack App Usage? Have companies observed a decrease in direct Slack App usage after implementing the Front Slack Integration, especially for common tasks like interdepartmental communications about order fulfillment and invoice payment? 2. Centralized Action in Front: How has the Front Slack Integration, in conjunction with Front’s comment and Dynamic Object features, enabled companies to streamline action and conversation within Front, promoting centralized activity and increased efficiency? 3. Advocating for Front: What strategies have worked successfully to promote Front as the primary communication platform and central hub for workflows, instead of the Slack App itself? 4. Efficiency and C

Hey, the AWS Route 53 interface has changed and no longer has a Create Record Set button for creating a record, and instead only has a Create Record button. This can cause confusion to new users setting this up since help article in Front (https://help.front.com/en/articles/2292) shows a screenshot containing the “Create Record Set” button. I was following the help guide so it took me some time to figure out that the AWS interface has changed

Does anyone have specific use cases of how they have added in dynamic objects to increase efficiency of their teams? 

I have found that using tags and rules together has been my favorite tool. This approach has saved my team a lot of valuable time! 

We are hosting a Front Lunch and Learn and a Front-hosted training but I am already hearing some pushback from users that like their set up and flow in gmail. Any tips on encouraging and setting expectations would be great! Also- any specific pushbacks you’ve heard and how you handled that I can prepare for! Thank you!

Hi team,  I created a rule in front. The purpose of that rule is when I send client a message (both new and current conversation) and client did not respond then front will send automated follow-up message. But it seems like this rule is not working. Below is the rule I set.Can anyone help me in making this rule working ?

Upgrades to Electron 27.2.2

Congratulations to our Top 100 Game Changer Award winners, Front’s top customers leading the way for customer service! And a very special shout out to @JohnW and @samsheridan from Inontime, @pstos from Prostage AS, and @Tomt from Affect Therapeutics for their recognition as our Community Stars! We’re so excited to celebrate all our winners who are setting a new standard in customer service excellence. We truly a

Hi,Can admins remove participants from a conversation? It appears that each user can only unsubscribe themselves.

Hey! Been using Front for a bit of time now, but have been struggling with the calendar not having any to-do list add-ons. Todoist does not offer the functionality we need in that you can’t see your upcoming tasks, and snoozing emails is not exactly the same. Currently still referring to google calendar for this. Any suggestions on how others may have integrated it all in Front would be welcomed!