Put AI agents to work with your team for seamless collaboration

We built Front's shared inbox so nothing got stuck with one person holding all the context. Now that your workforce includes AI agents too, we’re bringing those same collaboration capabilities to your AI teammates.

If you're running Autopilot, or an agent you built with Claude, Codex, Sierra, or another provider, you can now bring it into Front and run it like part of the team: full context, clear ownership, and visibility into how it's actually performing, alongside the people doing the same work.

Here’s what’s new:

• Collaborate with AI teammates: Treat your agents like part of the team with clear ownership, shared context, and centralized control — whether it's a custom Autopilot agent or an external one.
• Custom Autopilot agents: Every brand, team, and region runs differently. Build one for each.
• External agents: Connect agents built in Claude, Codex, Sierra, or another AI provider to handle all your work in one place.
• Compass: Track and score quality and sentiment across every agent reply automatically and act on recommendations to improve each one.
• Accounts: See your entire book of business and drill into key omnichannel activity and recommended next steps, all in one place with the new Accounts experience.
• Copilot routines: Get churn and expansion alerts, meeting briefs, and follow-ups right in your inbox, so your team spends less time on prep and more time building customer relationships.

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