Front users

Our users have been seeing glitches in the Grammarly plugin on their desktop and web based Front. It will underline to advise the error, but it will not make suggestions as to replace. Is there another alternative to Grammarly for Grammar and Spell Check?

Im trying to run reports to see all emails completed by my team. When I go to team performance, its only showing my information. How do I get it to show my teams performance and not just my own? 

Hi there everyone!A fellow coworker and I are brainstorming ideas for how we can use Dynamic Objects within our workflow. We have started using it in a few small cases and would really like to see how much farther we can go with it.What are some ways in which you use dynamic objects in your workflow? We have a few applications that don’t have existing plugins in Front that I could see being extremely helpful via dynamic objects. I believe there is a way to build those out ourselves, or am I mistaken?Thanks for any help!

Hi!I recently had a coworker reach out to me asking if there is a way to create an event directly linked to an email conversation within Front. The coworker was saying that she wants the email to be connected to the event in her calendar.The closest thing I could think of was to include the conversation ID in the description of the calendar event, but I figured I would also ask the community for insight on this!  

Hello everybody,I have a problem with adding a member to my team.I receive this message when I want to invite him: "an error occurred while sending the teammate invite"I didn't find a solution...Can you help me ? Thanks ! 😃

Hello,Currently just became a new Front Admin for my organization. Currently it appears that we have a user that is also a company admin in front, but that user cannot Delete any emails. Any advice or assistance would be greatly appreciated! Thank you!

Historical Conversations Best Practices Views and Tags Is it best to audit and apply tags prior to or after migration? If keywords can be used to create a search and then apply tags for past conversations, then after the tags are applied, conversations with those tags will be visible in the Tags Report, correct? Is it best practice to create a View for Historical Conversations? If

Harnessing Front's Power with Slack Integration: Streamlining Communications and Boosting Efficiency 1. Does Front's Slack Integration Reduce Direct Slack App Usage? Have companies observed a decrease in direct Slack App usage after implementing the Front Slack Integration, especially for common tasks like interdepartmental communications about order fulfillment and invoice payment? 2. Centralized Action in Front: How has the Front Slack Integration, in conjunction with Front’s comment and Dynamic Object features, enabled companies to streamline action and conversation within Front, promoting centralized activity and increased efficiency? 3. Advocating for Front: What strategies have worked successfully to promote Front as the primary communication platform and central hub for workflows, instead of the Slack App itself? 4. Efficiency and C

Hey, the AWS Route 53 interface has changed and no longer has a Create Record Set button for creating a record, and instead only has a Create Record button. This can cause confusion to new users setting this up since help article in Front (https://help.front.com/en/articles/2292) shows a screenshot containing the “Create Record Set” button. I was following the help guide so it took me some time to figure out that the AWS interface has changed

Does anyone have specific use cases of how they have added in dynamic objects to increase efficiency of their teams? 

I have found that using tags and rules together has been my favorite tool. This approach has saved my team a lot of valuable time! 

We are hosting a Front Lunch and Learn and a Front-hosted training but I am already hearing some pushback from users that like their set up and flow in gmail. Any tips on encouraging and setting expectations would be great! Also- any specific pushbacks you’ve heard and how you handled that I can prepare for! Thank you!

Hi team,  I created a rule in front. The purpose of that rule is when I send client a message (both new and current conversation) and client did not respond then front will send automated follow-up message. But it seems like this rule is not working. Below is the rule I set.Can anyone help me in making this rule working ?

Upgrades to Electron 27.2.2

Congratulations to our Top 100 Game Changer Award winners, Front’s top customers leading the way for customer service! And a very special shout out to @JohnW and @samsheridan from Inontime, @pstos from Prostage AS, and @Tomt from Affect Therapeutics for their recognition as our Community Stars! We’re so excited to celebrate all our winners who are setting a new standard in customer service excellence. We truly a

Hi,Can admins remove participants from a conversation? It appears that each user can only unsubscribe themselves.

Hey! Been using Front for a bit of time now, but have been struggling with the calendar not having any to-do list add-ons. Todoist does not offer the functionality we need in that you can’t see your upcoming tasks, and snoozing emails is not exactly the same. Currently still referring to google calendar for this. Any suggestions on how others may have integrated it all in Front would be welcomed! 

Auto replies are a big selling point that our teams would like to take advantage of, but we typically run into issues since using a distribution list is not compatible with the feature per testing and the setup guide. Has anyone found a good workaround, or an easy way to automate replies when there’s a distribution list in the recipients field?

In the section where you want to enable other languages we still have to do all translations.  There should then be an option to add Another language which you then give a name.  Then the other features to translate all entries etc should be the same as for “supported” languages.

I am new to the Front Community, but my employer has been using Front for approximately 4 years now.I am in the process of completing the FCA exam and needed to add a post. 

HiOur team of 5 receive email requests into the shared inbox from a defined pool of around 50 service users. Sometimes it might be two or three months between an email from the same person.Currently, we’re finding that a new email request will often attach to an old thread from that same service user, even if that thread was previously archived (sometimes months, even years ago!) The new email will also be assigned to the same person who dealt with the original thread.Similarly, if the same service user sends over multiple requests in a short period, they all end up attaching to each other and being assigned to the person who dealt with the original request.This can make it harder to spot the new requests, as it looks they are already assigned and being dealt with by another team member.I suppose what I’m asking is, is there an easy way to prevent new emails attaching to old archived threads? Thanks for any ideas!GarethPS We ar

New to Front, but so far very useful they really thought of everything! Combining all my favorite features from other platforms in one domain, game changer. Can’t wait to keep exploring! 

For an operations and logistics based company - which analytical feature do you think best suit the needs to meet expectations of customers.

I use Front on my phone quite often and one feature that’s really missing is the following. When you have Send & Snooze enabled, there is no way to Send & Archive a message on the phone in an open thread.  On desktop, you can just press CTRL + Enter. There should be an option for mobile as well.

Hello!I’m very curious on how as a remote team we could potentially manage a SLA across team members across different time zones? I really think that SLAs would really benefit our account managers, but unsure how we could implement the standard across our team with us being so spread out.Thanks!