Hello,
Our team is quite new to Front and we have not included the survey to our emails just yet and are wondering if it is something that we would benefit from. If you use it, what have been the main benefits of it? Would you say most of the customers do not participate or how often customers take time to also leave a comment?
Best answer by naomi_oneal_nunnally
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Hi triinyy,
We use our CSAT feature for our Support team and it’s been very beneficial! We’ve been able gain insight into our customers’ experience with our team. Which helps us identify strengths and areas for improvement. Using analytics gathered, we’re able to regularly measure our CSATs, track changes over time, and gauge effectiveness of initiatives or product updates aimed at improving or maintaining customer satisfaction. Also, the information gathered from customer surveys is a great tool for data-driven decision making. Survey data can help your team make informed decisions based on customer feedback.
As for customer participation, this can vary depending on the services provided, traffic, or how the survey is presented. We currently have out survey included in our signatures.
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