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double.bot
double.bot
Conversationalist
March 13, 2024
Solved

Sending an automatic welcome email

  • March 13, 2024
  • 4 replies
  • 277 views

Is it possible to create a workflow to automatically send welcome emails to new contacts or contacts with a certain tag? 

    Best answer by andersen

    @double.bot great question. Unfortunately, this workflow is something you would set up with a marketing automation platform and not Front. Front’s rule engine has many triggers but it does not support sending/creating a new conversation when a new contact is created or added. We do have a sequences feature that will allow you to drop a contact into a light email campaign process. Hope that helps!

    4 replies

    andersen
    andersenAnswer
    Fronteer
    March 14, 2024

    @double.bot great question. Unfortunately, this workflow is something you would set up with a marketing automation platform and not Front. Front’s rule engine has many triggers but it does not support sending/creating a new conversation when a new contact is created or added. We do have a sequences feature that will allow you to drop a contact into a light email campaign process. Hope that helps!

    Andersen Yu - Head of Solutions Engineering & Architecture @ Front
    double.bot
    double.botAuthor
    Conversationalist
    March 14, 2024

    Thank you @andersen! Perhaps in the future :) We would also love to see an integration with Stripe to be able to fetch subscription status from Front (this is how we tag users: subscriber, or free, to prioritize response times).

    andersen
    andersen
    Fronteer
    March 15, 2024

    @double.bot I’m not familiar with the Stripe API but if there’s information you want to use from Front to grab information from Stripe you should look into our Dynamic Objects functionality. It allows you to ping Stripe’s API using information you have on a Front conversation (like order_id or email) and surface information you get returned from Stripe. You can then use that information in your rules.

    Andersen Yu - Head of Solutions Engineering & Architecture @ Front
    double.bot
    double.botAuthor
    Conversationalist
    March 15, 2024

    @andersen very interesting! Didn’t know about Dynamic Objects in Front. I can’t think of how to use it for my desired workflow, but this will come in handy for other automations.

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