We spoke to top customer experience leaders at Loom, Airbnb, Lattice, and more on the 5 best practices of self-service support.
Our newest guide gives comprehensive, practical tips on:
- When to offload work to automation and AI
- Creating simple, yet effective chatbots
- Keeping your knowledge base up to date
- Building a community your customers love
- The metrics you should be tracking and how to use those insights
What has worked well for you in your self-service support? We’d love to hear your lessons learned or what’s on the docket for your self-serve strategy! Join the discussion below 👇