Question

Linked Conversations- Archiving Sub-Conversations


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Hello,

 

Is there a setting that will enable auto-archiving for sub-conversations whenever an original conversation is selected? My goal is to rapidly declutter my conversation list when addressing incoming requests. Please advise.

Thanks,

Sarai Roach


3 replies

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Hello Sarai

 

Thank you so much for sending in your question! 🙂

 

When you say ‘sub-conversations’, do you mean previous messages in a conversation? If so, then it’s not possible as Front will archive the whole conversation. What you can do to help de-clutter your inbox is use mass actions to archive your messages by following the steps here;

 

⭕Select multiple conversations for mass action: https://help.front.com/en/articles/2188

 

You can also set up private rules for your inbox to automatically archive certain conversations based on specified crtieria that you choose 🙂

 

To get started with that, please follow the link below;

⭕Common routing and triaging rules: https://help.front.com/en/articles/2120

 

Front Customer Support

Annika

 

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Hello, Annika,

 

😄Thanks for the reply!

 

The ‘sub-conversations’ I am referring to are the conversations linked under the designated original conversation.

 

Here’s what I mean by ‘linked conversation’:

🙂 https://help.front.com/en/articles/478144

 

Thanks,

Sarai Roach

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Hello Sarai,

 

Thanks so much for your reply and adding clarity! It’s greatly appreciated! 😊

 

The conversation’s that are linked are still treated as seperate conversations,so even though the main conversation is archived, the ‘sub conversation’ will not be.

 

You can submit a feature request for this as it would be a good idea! 

 

You can submit a request by following our link here: https://community.front.com/ideas 

 

Thank you 🙂

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