+2
Hello,
Is there a setting that will enable auto-archiving for sub-conversations whenever an original conversation is selected? My goal is to rapidly declutter my conversation list when addressing incoming requests. Please advise.
Thanks,
Sarai Roach
Best answer by annika_hanlon
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Hello Sarai
Thank you so much for sending in your question! 🙂
When you say ‘sub-conversations’, do you mean previous messages in a conversation? If so, then it’s not possible as Front will archive the whole conversation. What you can do to help de-clutter your inbox is use mass actions to archive your messages by following the steps here;
⭕Select multiple conversations for mass action: https://help.front.com/en/articles/2188
You can also set up private rules for your inbox to automatically archive certain conversations based on specified crtieria that you choose 🙂
To get started with that, please follow the link below;
⭕Common routing and triaging rules: https://help.front.com/en/articles/2120
Front Customer Support
Annika
+2
Hello, Annika,
😄Thanks for the reply!
The ‘sub-conversations’ I am referring to are the conversations linked under the designated original conversation.
Here’s what I mean by ‘linked conversation’:
🙂 https://help.front.com/en/articles/478144
Thanks,
Sarai Roach
Hello Sarai,
Thanks so much for your reply and adding clarity! It’s greatly appreciated! 😊
The conversation’s that are linked are still treated as seperate conversations,so even though the main conversation is archived, the ‘sub conversation’ will not be.
You can submit a feature request for this as it would be a good idea!
You can submit a request by following our link here: https://community.front.com/ideas
Thank you 🙂
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