Hello Sarai

Thank you so much for sending in your question! 🙂

When you say ‘sub-conversations’, do you mean previous messages in a conversation? If so, then it’s not possible as Front will archive the whole conversation. What you can do to help de-clutter your inbox is use mass actions to archive your messages by following the steps here;

⭕Select multiple conversations for mass action: https://help.front.com/en/articles/2188

You can also set up private rules for your inbox to automatically archive certain conversations based on specified crtieria that you choose 🙂

To get started with that, please follow the link below;

⭕Common routing and triaging rules: https://help.front.com/en/articles/2120

Front Customer Support

Annika

Hello, Annika,

😄Thanks for the reply!

The ‘sub-conversations’ I am referring to are the conversations linked under the designated original conversation.

Here’s what I mean by ‘linked conversation’:

🙂 https://help.front.com/en/articles/478144

Thanks,

Sarai Roach

Hello Sarai,

Thanks so much for your reply and adding clarity! It’s greatly appreciated! 😊

The conversation’s that are linked are still treated as seperate conversations,so even though the main conversation is archived, the ‘sub conversation’ will not be.

You can submit a feature request for this as it would be a good idea! 

You can submit a request by following our link here: https://community.front.com/ideas 

Thank you 🙂