Hello Sarai

Thank you so much for sending in your question! 

When you say ‘sub-conversations’, do you mean previous messages in a conversation? If so, then it’s not possible as Front will archive the whole conversation. What you can do to help de-clutter your inbox is use mass actions to archive your messages by following the steps here;

Select multiple conversations for mass action: https://help.front.com/en/articles/2188

You can also set up private rules for your inbox to automatically archive certain conversations based on specified crtieria that you choose 

To get started with that, please follow the link below;

Common routing and triaging rules: https://help.front.com/en/articles/2120

Front Customer Support

Annika

Hello, Annika,

Thanks for the reply!

The ‘sub-conversations’ I am referring to are the conversations linked under the designated original conversation.

Here’s what I mean by ‘linked conversation’:

 https://help.front.com/en/articles/478144

Thanks,

Sarai Roach

Hello Sarai,

Thanks so much for your reply and adding clarity! It’s greatly appreciated! 

The conversation’s that are linked are still treated as seperate conversations,so even though the main conversation is archived, the ‘sub conversation’ will not be.

You can submit a feature request for this as it would be a good idea! 

You can submit a request by following our link here: https://community.front.com/ideas 

Thank you