I currently have a rule to move certain messages with the same subject into a new conversation, in the same inbox.
This is a specific type of transactional message that’s received when customer’s complete a form. We don’t have control over the subject line, which is always the same, so they stack up in a single thread otherwise.
The rule is successfully splitting up these messages. However, tagging does not seem to work.
The first message of the day for this type does get tagged per what I have setup in the rule, but subsequent messages do not.
I’m not sure if there’s a specific order of operations that should happen, if a separate rule can catch these “Move message to new conversation” actions, or if this is a limitation of the rule action itself.
Curious to know if anyone else has run into this or if there’s a solution.
