We recently launched a new feature to help you track all the conversations happening in real-time. Keep your team in sync with the new Live Dashboard, offering real-time insights into open conversation queues to ensure quick responses, improve efficiency, and provide support when needed.

With the Live Dashboard, you can:

• Monitor key metrics instantly: Track open and unassigned conversations by inbox, helping your team manage workload effectively.
• Spot and resolve bottlenecks: Detect slowdowns as they happen and allocate resources where they're most needed.
• Assess team performance: See how conversations are distributed among team members to identify those who may need extra training or support.

This feature is now accessible to all company and workspace admins on the latest Growth plan or higher. Head over to Analytics to explore it! Learn more in this article.

Additionally, we’ve updated your Analytics sidebar for easier navigation. You’ll now land on the new Workload report, which consolidates all the insights you need for staffing and scheduling decisions. The Overview report has been moved to the Legacy category.