Slack Front Utilization

Hi Jesse 👋 Luke here from Front’s Support team 😊 Thanks for posting your question. 

Other Front users may have some additional suggestions here, but I wanted to add a couple of thoughts from my end too. 

As you might have already seen, there are a couple of different ways to integrate Front and Slack. Our Help Center lays these options out in the below articles: 

• 📖 How to enable and use the Slack integration
• 📖 How to set up a Slack inbox in Front

Depending on how your team is currently using Slack as a part of your ticketing workflow, there are likely a few different things that can potentially be put into place to link that flow up with Front. 

Would you be able to share some more context on how your team is using Slack currently, and what you’d like to move over to Front, please?

Cheers,

Luke

The main uses that we have for the Front-Slack integration:

-Daily tasks: we have some daily tasks that need to be completed by the team that uses Front, so there is a private Slack channel with a slackbot that automatically sends messages at the intervals that the tasks need to be completed, which creates a message in a designated channel in Slack. 

-Similar to the above: Not everyone in the company has or needs a Front account, but from time to time these teammates need us to contact a customer, so there’s a channel where these teammates can post to automatically create a Front conversation.

-Requires a Zapier integration or similar: if an emoji is added to a message in a channel, it automatically creates a conversation in Slack.

Hi Mary,

Cat here, also from Front support 👋 Thanks for sharing these details!

Daily tasks: 

→ Would you be able to clarify where Front or Front conversations would need to be involved here? It sounds like there might be an option here to use Front’s “Send to Slack” action in a rule: https://help.front.com/en/articles/1999#then_third_party

Non-Front tasks: 

→ For this workflow, it sounds like using a Slack inbox for these request from non-Front users would work! 📖 How to set up a Slack inbox in Front

Zapier: 

→ Zapier can definitely help with connecting Front to your organisation’s Slack to fill in any workflow gaps that Front’s rules are not currently able to achieve. 📖 How to enable and use the Zapier integration

Hey Cat, 

Thanks for your reply and the follow up information on this!

We do not need any assistance with the Front-Slack integration, I was just responding to @jessejin’s request for how we use the integration on our end in case it is helpful for them. 😁

Hope you have a great day!