Today we launched three new AI beta features to help agents respond confidently, resolve issues quickly, and save valuable time.
Features included:
- Suggested replies: Auto-draft replies to customer emails with AI, based on your knowledge base content.
- Similar conversations: View related conversations to quickly get historical context and jumpstart the solution.
- AI tagging: Automatically tag messages based on the topic or sentiment of the message.
Get demos of each feature and how to set them up in our new Front Academy course:
✨ Front's AI features in beta ✨
You can also read about how each feature works and watch a full recording of the announcement on our blog.
These features are available to turn on now, until we reach capacity. Company admins can go to Company Settings > AI to turn them on settings. Similar conversations, suggested replies, and tag by sentiment or topic will be free to use through the end of the year, but may be moved into a paid add-on in the future.
Learn more about each feature in our help center.