Solved
Receiving and sending voice messages on the mobile Front App for WhatsApp
Hello everyone,
Is it possible to receive and send voice messages in the Front App on mobile when using the WhatsApp channel ?
Thank you.
George
SadieAnswer
Fronteer
Aug 7, 2024 6:20 PM UTC
Hi George! If you are referencing the native Whatsapp channel, Front follows what has been outlined by Meta here: https://developers.facebook.com/docs/whatsapp/cloud-api/reference/media/#supported-media-types
If you are referencing the Twilio Whatsapp channel, yes, it is supported! https://help.front.com/en/articles/245248#what_file_attachments_can_i_send_and_receive
Best
Sadie - Senior Customer Support Specialist