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Ideas for CSAT in an internal department

  • 2 July 2024
  • 1 reply
  • 52 views

Hello everyone!

     Our team uses front as an internal ticketing system between contact center agents and us. This could be requests from attendance to volunteer time off. We have the CSAT form implemented in the signature of all our replies. But rarely get responses. Any ideas to improve the use of CSAT surveys from our contact center agents? 

 

Thanks!

1 reply

Luke
Userlevel 2
Badge +3

Hi! Luke here again to help 😊 

 

Including the CSAT survey in your signatures is indeed a more “passive” way to gather feedback. If you’d like to try a more “active” approach in the aim to increase responses, then one option would be to set up a rule to send a survey-specific message as a follow-up on your conversations 💡

 

We have some additional instructions for setting this up in our Help Center here: 

 

If you have any further questions about the set up, please let me know! 🙏

Luke

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