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Tym1000
Tym1000
Helper
July 2, 2024
Solved

Ideas for CSAT in an internal department

  • July 2, 2024
  • 1 reply
  • 199 views

Hello everyone!

     Our team uses front as an internal ticketing system between contact center agents and us. This could be requests from attendance to volunteer time off. We have the CSAT form implemented in the signature of all our replies. But rarely get responses. Any ideas to improve the use of CSAT surveys from our contact center agents? 

 

Thanks!

    Best answer by Luke

    Hi! Luke here again to help 😊 

     

    Including the CSAT survey in your signatures is indeed a more “passive” way to gather feedback. If you’d like to try a more “active” approach in the aim to increase responses, then one option would be to set up a rule to send a survey-specific message as a follow-up on your conversations 💡

     

    We have some additional instructions for setting this up in our Help Center here: 

     

    If you have any further questions about the set up, please let me know! 🙏

    Luke

    1 reply

    Luke
    LukeAnswer
    Fronteer
    July 3, 2024

    Hi! Luke here again to help 😊 

     

    Including the CSAT survey in your signatures is indeed a more “passive” way to gather feedback. If you’d like to try a more “active” approach in the aim to increase responses, then one option would be to set up a rule to send a survey-specific message as a follow-up on your conversations 💡

     

    We have some additional instructions for setting this up in our Help Center here: 

     

    If you have any further questions about the set up, please let me know! 🙏

    Luke

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