Would be wonderful if we can track AI usage in the analytics ? We pay for this feature and we have no idea how our colleagues use this new crazy feature. Are you planning this in the roadmap for the coming weeks ?
AI tracking in analytics
Userlevel 4
+5
Would be wonderful if we can track AI usage in the analytics ? We pay for this feature and we have no idea how our colleagues use this new crazy feature. Are you planning this in the roadmap for the coming weeks ?
Ultimately, I would be interested in knowing the ratio of messages that are generated by AI, vs not. I think it would also be helpful to better understand the effectiveness of using AI, by evaluating the CSAT rankings of AI-generated, vs non-AI-generated messages.
Userlevel 3
+8
Hi
The Chatbots report helps you understand how much value chatbots and AI Answers provide for your live chat experience, and gives you insight into how chat visitors interact with your chatbots.
Please let me know if I can help with anything else!
Best,
Justin
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