Would be wonderful if we can track AI usage in the analytics ? We pay for this feature and we have no idea how our colleagues use this new crazy feature. Are you planning this in the roadmap for the coming weeks ?
Page 1 / 1
Would be wonderful if we can track AI usage in the analytics ? We pay for this feature and we have no idea how our colleagues use this new crazy feature. Are you planning this in the roadmap for the coming weeks ?
Ultimately, I would be interested in knowing the ratio of messages that are generated by AI, vs not. I think it would also be helpful to better understand the effectiveness of using AI, by evaluating the CSAT rankings of AI-generated, vs non-AI-generated messages.
Hi
The Chatbots report helps you understand how much value chatbots and AI Answers provide for your live chat experience, and gives you insight into how chat visitors interact with your chatbots.
Please let me know if I can help with anything else!
Best,
Justin
Reply
Login to the community
No account yet? Create an account
Use your Front credentials
Log in with Frontor
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.