Hi Nathan,

The ability to manually end chats from is not currently possible in Front, but we do have open feature requests for these functionalities in our Product Ideas Portal which is accessible to all users: 

Manually Close / End a Front Chat conversation

Option for chat visitors to close the chatbot conversation themselves

Feel free to click the Vote button on the left-hand side of the feature request to tell our team how important this update would be for your team. You'll then be subscribed to receive email updates if a feature that you submitted or upvoted is developed and shipped! 

Most of the improvements you see to Front come from ideas and suggestions like yours, so thank you for making Front even better!

Best,

Naomi O.