Hi,
Our team recently started using Front to help triage incoming emails within a shared inbox. We have a set portfolio of customers, and created rules to automatically assign emails to individuals based on the customer name and the @ domain of the originating email.
However, there are some customers and business partners that use the same @ domain in their email address so the rules are assigning to the wrong employee or not assigning at all.
Has anyone else run into this issue, or know of any additional rules we could put in place to separate multiple accounts that use the same email address?
